Call Center Patient Service Representative

Bobit Business Media; Hancock Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Referral bonus $500

Job summary

Upper Great Lakes Family Health is seeking a Call Center Patient Service Representative to be the first point of contact for patients. You will schedule appointments, answer questions by phone, and update patient information while coordinating with clinic staff.

Responsibilities include handling telephone and web encounters and collaborating with Front Office PSRs, clinical and administrative teams to ensure smooth patient flow.

Qualifications

• Experience in service industry or administrative role with excellent customer service.
• Experience using an electronic health record system is preferred.
• Ability to prepare basic correspondence and simple reports with MS Office.

Responsibilities

• Provides excellent customer services, primarily by telephone.
• Creates telephone and web encounters for all patient contacts outside of standard scheduling.
• Collaborates with Front Office PSRs, clinical, and administrative staff.

Skills

Customer service

Administrative experience

MS Office

Tools

EHR system

Job description

Call Center Patient Service Representative

Job Code: 2026-HAFP-011

FLSA Status: Non-Exempt

Referral Bonus Eligible: Yes - $500

Weekly Hours: 40 hrs/week

Location: Hancock Family Health Clinic

Summary:

Upper Great Lakes Family Health (UGLFH) is seeking aCall Center Patient Service Representative (CCPSR). The CCPSR is often a first contact a patient has with the organization. The CCPSR interacts and assists patients by telephone to schedule appointments, answer and route questions to the appropriate clinic staff, and update patient information.
Responsibilities, included but not limited to:

• Provides excellent customer services, primarily by telephone.
• Creates telephone and web encounters for all patient contacts outside of standard scheduling.
• Collaborates with Front Office PSRs, clinical, and administrative staff.

About Us
Upper Great Lakes Family Health is your community-based medical, dental, and behavioral health care center. We are designated as a Federally Qualified Health Center (FQHC), providing services regardless of language, gender, socio-economic status, sexual orientation, physical and mental capacity, age, religion, housing status and ability to pay.
Our Mission
Providing exceptional health care services for all people in the Upper Great Lakes region regardless of their ability to pay.

Job Qualifications:

• Experience working in a service industry or administrative role providing excellent customer service.
• Experience utilizing an electronic health record system, preferred.
• Ability to prepare basic correspondence and simple reports utilizing Microsoft Office Suite.