Call Center Patient Access

J. Morrissey; Branford (CT); Hybrid; USD 32,000 - 45,000; Full time

Job summary

J. Morrissey & Company in Connecticut is seeking an experienced Call Center Patient Access Representative for a dermatology practice. The role schedules new and established patients for visits and procedures across five office locations, with Epic proficiency required.

Training starts in New Haven, CT, onsite, then transitions to remote work. This temp-to-hire position offers 37.5 hours per week and a pay rate of $28.00 per hour, with a fast-paced healthcare environment and focus on patient

Qualifications

• Experience in healthcare call centers preferred.
• Epic scheduling software experience required.
• Strong customer service and communication skills.
• Ability to manage a high volume of calls with professionalism.

Responsibilities

• Schedule appointments for new and established patients across five locations.
• Coordinate scheduling across multiple sites.
• Handle a high volume of patient calls professionally.
• Assist patients with appointment inquiries and scheduling needs.
• Enter accurate patient information into Epic.
• Provide excellent patient experience and support to staff.

Job description

Call Center Patient Access Representative Temp-to-Hire Opportunity

Company: J. Morrissey
Specialty: Dermatology
Pay Rate: $28.00 per hour
Schedule: 37.5 hours per week
Hours: Must be available between 8:30 AM - 5:00 PM
Location: Initial in-person training in New Haven, CT, with transition to remote work.

Position Overview

J. Morrissey is seeking an experienced Call Center Patient Access Representative for a busy Dermatology specialty practice. This position will be responsible for scheduling new and established patients for office visits and procedures across five office locations. The ideal candidate will have previous call center experience, strong customer service skills, and proficiency with Epic. This is a great opportunity for someone who enjoys working in a fast-paced healthcare environment and providing excellent patient support.

Responsibilities

• Schedule appointments for new and established patients, including office visits and dermatology procedures.
• Coordinate scheduling across five office locations.
• Handle a high volume of incoming patient calls in a professional and courteous manner.
• Assist patients with appointment inquiries, scheduling needs, and general questions.
• Ensure accurate patient information and appointment details are entered into Epic.
• Provide exceptional customer service while maintaining a positive patient experience.
• Work collaboratively with office staff and clinical teams to support scheduling needs.

Qualifications

• Previous call center experience, preferably in a healthcare setting.
• Epic experience required.
• Strong customer service and communication skills.
• Excellent telephone etiquette and the ability to handle a high volume of calls.
• Strong organizational skills and attention to detail.
• Ability to multitask and work independently in a fast-paced environment.
• Previous medical scheduling or patient access experience strongly preferred.

Additional Details

Temp-to-hire opportunity.
37.5-hour work week.
Must be available to work within the hours of 8:30 AM - 5:00 PM.
Initial training will take place onsite in New Haven, CT.
Once training is completed, the position will transition to a remote work arrangement.
Pay Rate: $28.00/hour.