Call Center Operations Leader | Data-Driven & AI-Enabled

Hawkins Service Company; Tampa (FL); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Hawkins Service Company in Tampa, FL is seeking an experienced Call Center Operations Manager to lead CSRs and Dispatchers and own the department's goals. This onsite role emphasizes proactive problem solving, data dashboards, and productivity improvements.

You will spot trends, build dashboards, and drive staffing decisions to meet seasonal demand while aligning with HR and Operations on hiring and performance.

Formación

• Experience managing call center operations.

Responsabilidades

• Lead CSRs and Dispatchers to book every service call and meet department goals.
• Spot trends, build dashboards, and drive staffing decisions to meet seasonal demand.

Descripción del empleo

Hawkins Service Company is seeking an experienced Call Center Operations Manager to lead CSRs and Dispatchers, booking every service call and owning the department's goals. This onsite role at our Temple Terrace office emphasizes proactive problem solving, data dashboards, and productivity improvements.

You will spot trends, build dashboards, and drive staffing decisions to meet seasonal demand while aligning with HR and Operations on hiring and performance.