Remote Contact Center Leader — Ops & Talent Growth

Intermountain Healthcare Inc.; Lincoln (NE); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Intermountain Health is seeking a Contact Center Operations Supervisor to lead a remote team focused on delivering superior customer service. You will hire, onboard, coach, and develop talent, while managing budgets, metrics, and continuous improvement.

The role requires strong leadership, excellent communication, and the ability to drive KPI attainment in a compliant, patient-focused environment. Remote options are available with potential onsite interviews as needed.

Qualifications

• Experience leading a healthcare contact center team.
• Strong communication and conflict resolution skills.
• Proficient with Microsoft Office 365 and telecom systems.

Responsibilities

• Hire, onboard, and develop talent; coach and mentor, ensuring engagement and diversity.
• Manage team expenses, labor budgets, scheduling, timecards, and incentives.
• Provide leadership, escalation support, and problem-solving to remove barriers.

Skills

People Management

Project Management

Time Management

Hiring

Onboarding

Coaching

Leadership

Mentorship

KPI

Education

Bachelor's degree in business or health related field

Three years healthcare/healthcare contact center experience

Tools

Microsoft Office 365

Telephone equipment

Relevant computer programs

Job description

Intermountain Health is seeking a Contact Center Operations Supervisor to lead a remote team focused on delivering superior customer service. You will hire, onboard, coach, and develop talent, while managing budgets, metrics, and continuous improvement.

The role requires strong leadership, excellent communication, and the ability to drive KPI attainment in a compliant, patient-focused environment. Remote options are available with potential onsite interviews as needed.