Call Center Manager

The Phillip Charles Group; Taylor (MI); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

401K benefits

ACA compliant medical insurance

6 paid holidays

Direct Deposit or Pay Card

Job summary

A recruitment agency is seeking a Call Center Manager for a direct hire opportunity in Taylor, MI. The role involves overseeing service-related projects, managing daily contact center activities, and supporting team needs. Candidates should have 6-8 years in a supervisory role, with strong communication, organizational skills, and customer service experience. The salary range is $85,000-$90,000, with benefits including 401K and medical insurance.

Qualifications

• 6-8 years’ experience in a supervisory position in a call center environment.
• Strong customer service skills and experience troubleshooting.
• Experience training and supporting customers.

Responsibilities

• Oversees planning and execution of service-related projects.
• Manages day-to-day contact center activities and performance monitoring.
• Utilizes various company systems to address complex inquiries.
• Prepares updates and reports, contributes to policy enhancements.
• Supports team coverage needs and workplace standards.

Skills

Strong written and verbal communication

Organizational skills

Problem-solving skills

Customer service skills

Troubleshooting experience

Job description

Operations Manager | Full Cycle Recruiting, Sourcing

DIRECT HIRE OPPORTUNITY!!

The Phillip Charles Group has been servicing the local Metro Detroit area for the past 30 years and has built strong partnerships with clients, candidates, and employees. Their current client of 16 years is looking for a strong Call Center Manager for a direct hire opportunity in their Taylor, MI location.

Call Center Manager Responsibilities

• Oversees planning and execution of service-related projects, coordinating with internal teams and external partners to ensure smooth operations.
• Manages day-to-day contact center activities, including performance monitoring, issue resolution, staffing, training, and process improvements.
• Utilizes various company systems and resources to address complex inquiries, support project launches, and provide guidance on recurring or escalated issues.
• Prepares regular updates and reports, contributes to policy and workflow enhancements, and maintains up-to-date knowledge of ongoing programs.
• Supports team coverage needs, follows workplace standards, and performs additional assigned duties as required.

Some flexibility in schedule and work location may be necessary.

Salary based on experience, $85-$90K.

Call Center Manager Requirements

• 6-8 years’ experience in a supervisory position in a call center environment.
• Strong written and verbal communication, organizational, and problem-solving skills are essential.
• Strong customer service skills and experience troubleshooting.
• Previous experience training and supporting customers.

Interested and qualified candidates should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.

Pay Range

Base pay range: $85,000.00/yr - $90,000.00/yr.

Benefits

Direct Deposit or Pay Card for weekly payroll, 6 paid holidays, 401K benefits, and ACA compliant medical insurance are also available.

Location

Taylor, MI.