Call Center LPN Home Care

UnitedHealth Group; Las Vegas (NV); On-site; Confidential; Full time

Benefits offered by this job

Sign-on bonus

Job summary

UnitedHealth Group is seeking an Intake LPN in Nevada to ensure timely processing of home care referrals and coordinate admission information. The role requires collecting demographic data, scheduling preferences, and authorizing home care services while complying with state and federal regulations.

The position emphasizes delivering expert customer service, accurate data entry, and interdepartmental coordination, with a $4,000 sign-on bonus for external candidates and a competitive pay range.

Qualifications

• High School diploma or equivalent.
• Active Nevada LPN license.
• 1+ year experience in home care or related setting.
• Strong customer service and ability to stay calm under pressure.
• Proficient with Windows, Outlook, and EMR systems.

Responsibilities

• Accept calls from referral sources and patients to gather admission data.
• Provide expert customer service in referrals and client interactions.
• Obtain required patient information to initiate admission for home care.
• Assist with scheduling and coordination across departments.
• Promote professional nursing practice and maintain competency.
• Assist with initial patient visit scheduling and coordination with pharmacy services.
• Participate in weekend/holiday office coverage rotation.
• Support a positive customer service environment for patients and families.
• Assist with new employee orientation and mandatory trainings.

Skills

Customer service

Scheduling

Communication

EMR systems

Education

High School diploma or equivalent

LPN license in Nevada

Tools

Windows OS

Outlook

EMR software

Job description

$4,000 Sign-On Bonus for External Candidates

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The Intake LPN is primarily responsible for ensuring timely and accurate processing of home care referrals. Duties include obtaining initial completed referral and general patient information to coordinate the state of care. The Intake LPN coordinates with the patient and/or family/caregiver regarding home care services including collection of demographic data and scheduling preferences. In addition, the Intake LPN provides authorizations for home care services, as applicable, and ensures that scheduling and data entry requirements are consistently accomplished to meet patient needs and state and federal regulations. The position also assists with the general office functions for the agency to include coordinating services and answer patient calls and other duties as assigned.

Primary Responsibilities:

• Accepts calls from referral sources and patients/families/caregivers and obtains accurate and up to date information related to the admission for home care services
• Provides expert customer service in interactions with referral sources and clients
• Obtains required patient information to initiate admission for home care services including, but not limited to, physician orders for home care services, referral information, hospital discharge summary (as applicable) and other documentation
• Assists with telephone coverage for the department and agency and coordination of patient care issues
• Assumes individual responsibility for professional competence and professional nursing practice
• Assists with initial patient visit scheduling if applicable and coordinating services to other disciplines and departments such as Southwest Medical Pharmacy services
• Participates in rotation of office coverage for weekend and holidays
• Promotes positive customer service at all times both internally and externally in interactions with patients, families, referral sources, vendors, co-workers of the department and agency
• Assist with new employee orientation. Attend mandatory meetings and in-services

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or equivalent
• Registered LPN with active unrestricted license in the State of Nevada
• 1+ years of experience in home care, community health or medical/surgical patient care setting providing direct patient care. Home Care intake processing and scheduling experience highly preferred
• High knowledge of customer service principles and ability to remain calm and composed in pressured situations
• PC skills with Windows, Outlook or other email systems, Electronic Medical Records systems and experience working with a clinical application system

Working Condition:

• Normal office environment

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.