Assistant Call Center Manager

Seaside Plumbing Inc; Northern (KY); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Health/dental/vision insurance

Life insurance

401(k) with match

Profit sharing

Paid vacation/sick time/holidays

Gym membership

Leadership development

Job summary

Seaside Plumbing Inc in Bishopville, MD is seeking a high-performance leader to coach a frontline team of Customer Service Representatives and Dispatchers. This is not a call-center role; it’s a leadership track with accountability, coaching, and ownership of results.

You’ll drive scheduling, monitor call quality, train new teammates, and step in as acting manager when needed. The position offers competitive pay and comprehensive benefits.

Qualifications

• Experience in call center, dispatch, or customer service environments.
• Willingness to lead, coach, and own results.

Responsibilities

• Support and coach Customer Service Representatives and Dispatchers
• Assist with daily call center and dispatch operations
• Help ensure the schedule is full and optimized daily
• Monitor call quality and provide real-time feedback
• Step in as acting manager when needed
• Communicate expectations and connect performance to results

Skills

Coaching

Leadership

Team leadership

Communication

Job description

Who We Are

At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like.

We believe:

• Service should feel human, not transactional
• Customers should feel heard, cared for, and taken seriously
• Leadership should be present, supportive, and accountable
• And a career here can be something you’re proud of—not just something you do

We’ve built a company where people grow, customers trust us, and the bar is set high.

Let’s Be Clear (Read This First)

This is not for everyone.

This is not just a support role.
This is not sitting back and observing.

This is a high-performance leadership role where:

• Coaching matters
• Accountability matters
• Execution matters

You will be in the middle of the action—supporting the team, driving performance, and stepping into leadership.

If you’re not ready to lead, give feedback, and take ownership of results—this is not the place for you.

We are where the best come to become elite—and this is a pathway into leadership.

What You’ll Do

• Support and coach Customer Service Representatives and Dispatchers
• Assist with daily call center and dispatch operations
• Help ensure the schedule is full and optimized daily
• Monitor call quality and provide real-time feedback for quality control and quality assurance
• Reinforce call scripts and booking processes
• Assist in training and onboarding new team members
• Track and support team performance (booking %, call quality, etc.)
• Step in as acting manager when needed
• Communicate expectations and connect performance to results
• Keeping up with documentation, updating, and implementation of SOPs

What Success Looks Like Here

• The team is booking efficiently and performing at a high level
• Calls are handled with empathy, urgency, and professionalism
• Coaching leads to measurable improvement
• The schedule stays full and optimized
• Team members feel supported and challenged
• You take ownership of team performance—not just your own

What Makes This Role Different

This is not just a call center role.

We invest heavily in:

• Leadership development
• Coaching and performance systems
• Creating strong, confident teams

You won’t just support a team here—
You’ll help lead one and grow into full leadership.

Compensation & Benefits

We believe great people deserve to be taken care of.

• Competitive pay: $25-27/hour (based on experience and performance)
• 100% paid health, dental, and vision (for you AND your family)
• $15,000 company-paid life insurance
• 401(k) with 4% match
• Profit sharing
• Paid vacation, sick time, and holidays
• Gym membership
• Ongoing leadership and professional development

Very few companies offer what we offer. We mean that.

Who This Is For

• Have experience in call center, dispatch, or customer service environments
• Enjoy coaching and helping others improve
• Are organized, detail-oriented, and proactive
• Communicate clearly and confidently
• Want to grow into a leadership role

Who This Is NOT For

• Avoid giving feedback or holding others accountable
• Struggle in fast-paced environments
• Prefer working independently without team responsibility
• Lack urgency or follow-through
• Want a low-pressure role

Location

• This is an in-person position operating out of Bishopville, Maryland

Our Values

These values aren't just words on a wall—they guide our decisions, shape our culture, and set the standard for how we work together.

• Ownership — Take initiative. Own the outcome. Leave it better than you found it.
• Empathy — Lead with humanity, care and understanding.
• Courage — Embrace discomfort. Do the hard things. Growth follows.
• Gratitude — There is always something to be grateful for. Find it. Share it.
• Authenticity — Be your weird self and respect that in others. You shine brighter that way.

Final Word

There are easier roles out there.

But if you’re looking for:

• Growth
• Leadership opportunity
• A team that actually cares
• And a clear path to the next level

This might be it.

If you’re ready to step into leadership and make a real impact, we’d love to meet you.

Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.