Call Center (Lead Generation) Representative

Window Nation; Maryland; Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Window Nation in Fulton, MD is hiring a Call Center Representative to convert customer inquiries into sales appointments. No prior sales or call center experience is required; paid training is provided.

You will make outbound calls, qualify customer interest, and schedule in-home appointments while entering data into our CRM. The role emphasizes teamwork, goal achievement, and ongoing coaching for performance growth.

Formación

• High school diploma, GED, or equivalent.
• At least 1 year of experience working with customers (retail, restaurant/food service, hospitality, customer service, call center, telemarketing, or similar).
• Ability to reliably work the full posted schedule onsite in Fulton, MD.

Responsabilidades

• Make outbound calls and engage potential customers in friendly, professional conversations.
• Ask questions to understand customer needs, qualify interest, and schedule in-home sales appointments.
• Accurately enter and update customer information in our CRM systems.
• Work toward individual and team lead and appointment goals.
• Learn how to confidently handle questions and objections while working in a supportive, team-focused environment.

Conocimientos

Clear communication

Computer literacy

Learn new systems

Dependable

Team oriented

Coachable

Educación

High school diploma, GED, or equivalent

Descripción del empleo

Fulton, MD | $18.75/hour + Monthly Performance Bonuses | Full-Time, Onsite

Turn your customer service experience into an opportunity to earn more and grow with Window Nation. As a Call Center Representative, you'll connect with potential customers by phone, qualify their interest, and schedule appointments for our sales team.

No sales or call center experience? That's okay. If you've worked with customers in retail, restaurants, hospitality, customer service, or a similar environment, we'll provide paid training.

What You'll Do:

• Make outbound calls and engage potential customers in friendly, professional conversations
• Ask questions to understand customer needs, qualify interest, and schedule in-home sales appointments
• Accurately enter and update customer information in our CRM systems
• Work toward individual and team lead and appointment goals
• Learn how to confidently handle questions and objections while working in a supportive, team-focused environment

What You Need (Minimum Requirements):

• High school diploma, GED, or equivalent
• At least 1 year of experience working with customers, such as retail, restaurant/food service, hospitality, customer service, call center, telemarketing, or a similar environment
• Ability to reliably work the full posted schedule onsite in Fulton, MD

You’ll Be a Good Fit If You:

• Communicate clearly and confidently with different types of people
• Are comfortable using a computer while talking with customers
• Can learn and navigate new systems and software
• Are dependable and motivated by goals
• Enjoy a fast-paced, team-oriented environment
• Are coachable and willing to learn

Work Schedule:

After completing training, you’ll transition to a consistent weekly schedule. This position requires five scheduled shifts per week, with evening and weekend availability depending on the schedule selected.

To be considered, you must be able to reliably work at least one weekend shift every week.

Paid Training and Upcoming Start Dates:

All new Call Center (Lead Generation) Representatives must complete a mandatory, two-week paid training program before beginning their regular schedule.

Schedules Available:

10:00 AM - 7:00 PM (4 weekdays) + Sunday 9:00 AM - 6:00 PM

or

10:00 AM - 7:00 PM 12:00 PM - 9:00 PM (4 weekdays) + Sunday 9:00 AM - 6:00 PM or 10:00 AM - 7:00 PM

Why Window Nation?

At Window Nation, strong performance can lead to greater earning potential and opportunities to grow. You'll receive paid training and ongoing coaching while working alongside a team that's focused on improving and succeeding together.

You don't need previous sales or call center experience to build a career here. If you bring strong people skills, reliability, and the motivation to hit goals, we'll help you develop the rest.

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.