Call Center Inbound Sales Agent

Good Sam Enterprises, LLC; Bowling Green (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

Good Sam Enterprises, LLC is seeking a customer-focused professional for a full-time role in Bowling Green. You will provide excellent service, sell memberships, and handle inbound calls with a focus on upselling and closing sales.

The position emphasizes response quality and sales conversion in a call center environment. The role includes updating member accounts, explaining available memberships, and performing related tasks as needed.

Qualifications

• Experience in a professional call center setting is preferred.
• Proven ability to upsell and close membership sales.
• Strong communication and active listening skills.

Responsibilities

• Provide excellent customer service and sell Good Sam memberships.
• Focus on call center sales with emphasis on up-selling.
• Respond to inquiries with first class customer service and resolve issues.
• Handle membership accounts and update information as needed.
• Explain services and memberships to customers to aid understanding.
• Convert inquiries into sales using established techniques.
• Assist with additional sales of memberships and services.
• Perform other duties as assigned.

Skills

Sales experience

Call center

Customer service

Education

High School Diploma or equivalent

Job description

Job Duties

• Provide excellent customer service and sell a variety of Good Sam memberships
• Heavy emphasis on call center sales and up-selling
• Receive and respond to membership inquiries by listening attentively and responding with first class customer service
• Process and receive customer calls and solicit additional sales of various memberships and services
• Provide knowledge to customers by explaining the type of service or membership offered
• Convert customer inquiries to sales through established sales techniques with an emphasis on sales conversion rates
• Validate and update membership accounts with required call and order information
• Perform other duties as assigned

Minimum Qualifications

High school diploma or equivalent At least one year in a professional call center setting and sales experience preferred.

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $45,000 - $65,000 or more. This is a commission-based role with uncapped commissions. In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

Equal Employment Opportunity

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966. We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.