Call Center Foreman - CHC PT

InterPark LLC; Chicago (IL); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

401k

EAP

Vacation/Sick Time

Medical

Dental

Vision

Pre-Tax Commuter Benefit

Job summary

InterPark LLC in Chicago seeks a Call Center Foreman to handle customer inquiries and manage remote monitoring from a centralized location. You will ensure high service levels, monitor revenue controls, and coordinate with the operations team to keep locations updated on issues as they arise.

The role requires strong communication, basic math for cash-related duties, and proficiency with MS Word/Excel. On-site schedule includes evenings and weekends with multi-location support.

Qualifications

• Six months of general work experience or more.
• Ability to speak to customers using phone/remote monitoring tech.
• Computer literate; MS Word, MS Excel and Internet proficiency.

Responsibilities

• Respond to customer inquiries including rate info and location directions.
• Operate revenue control systems and remote pay equipment monitoring.
• Coordinate with Manager and escalate major issues when needed.
• Maintain security intercoms and surveillance monitoring.
• Process parking fees remotely and ensure accurate transactions.

Skills

Customer service

Phone communication

Remote monitoring tech

Time management

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Internet

Job description

Tentative schedule (subject to change):

Tues/Thurs/Sat 3pm - 11pm +Weds 1pm - 7pm

Role Summary:

Call Center Foreman position answers calls from a centralized remote monitoring location for several parking markets and provides a high level of service to all customers, managers and peers by answering questions and ensuring that remote locations are kept up to date on issues as they occur. They are required to provide professional and courteous support to all internal and external customers. Assists the Facility and/or Operations Manager in monitoring established revenue controls and accountability systems.

Pay Rate: $17.85/hour

General Essential Functions:

• Responds clearly and efficiently to customer inquiries including but not limited to monthly/daily rate information, directions to locations and assists in the remote operation of automated pay equipment stations.
• Uses a variety of revenue control systems based on location requirements.
• Ensures inventory of operational supplies are at hand and informs manager if restock is needed.
• Operates and monitors facility security intercoms and surveillance monitors.
• Maintains a clean work area at all times.
• Occasionally is responsible for remotely processing parking fees and related transactions accurately.
• Coordinates daily activities with Manager.
• Acts as the liaison for all customer service inquiries, complaints, occurring during remote monitoring which may include but is not limited to incident reports and claims for the location. Reports/escalates any major issues to the facility manager as appropriate.
• Required to meet compliance responsibilities with regard to PCI (Payment Card Industry).
• Uses call center equipment as well as different revenue control systems to ensure a high level of service is provided to customers and staff across the Chicago Market and Remote Facilities
• Ensures all calls are answered and needs of customers are responded to in a timely manner and communicates clearly and effectively providing high levels of customer service.
• Completes accurate and well-written entries regarding calls into event log using internal web system.

Basic Qualifications:

• At least 6 months of general work experience.
• Depending on location, may be required to possess basic math skills sufficient to calculate time and money in assisting with Cashier-related duties.
• Ability to speak to customers using phone/audio remote monitoring technology.
• Computer literate, knowledge of MS Word, MS Excel and Internet

Eligibility Requirements:

• Must submit your application for employment through www.interparkholdings.com
• Must have unrestricted authorization to work in US.
• Must be at least 18 years of age.
• Must be willing to comply with pre-employment screening including but not limited to drug testing, reference verification and background check.
• Must be able to pass math test as part of the selection process.
• Must possess hearing and vision faculties sufficient to perform essential functions.

Desired Characteristics:

• High School Diploma or GED.
• Prior customer service or parking industry experience.
• Strong problem-solving skills: Ability to think clearly and act quickly in emergencies while providing excellent customer service.
• Ability to operate and communicate clearly and concisely through a two-way radio system and also in person and by phone to coworkers, superiors and customers.
• Possess strong time management skills and ability to work in a fast-paced environment depending upon customer volume, shift, season, etc.
• Excellent dependability and time management skills
• Strong customer focus and team-orientation.

Comprehensive Benefits Package contains, but not limited to:

• 401k
• Employee Assistance Program (EAP)
• Vacation/Sick Time

Additional Full Time Benefits

• Medical, Dental, Vision
• Pre-Tax Commuter Benefit