Call Center & Dispatch Manager | Lead High-Impact Team

Fix-It 24/7; Charleston (SC); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays

Ongoing training

Job summary

Fix-It 24/7 seeks a Call Center & Dispatch Manager to lead our Customer Service and Dispatch teams in Charleston, SC. This is an in-office, full-time role focused on building an engaged culture, coaching staff, and driving KPI performance in a fast-paced residential services environment.

The ideal candidate has 3+ years of management experience, residential home services or skilled trades familiarity, and ServiceTitan expertise, with a track record of improving call center metrics and dispatch

Qualifications

• 3+ years of management experience leading a call center or similar team.
• Residential home services or skilled trades experience is required.
• Experience with ServiceTitan is required.
• Proven ability to drive KPIs, bookings and team productivity.

Responsibilities

• Lead, coach, and develop the Call Center and Dispatch teams to meet goals.
• Foster an energetic, accountable culture where employees are motivated to win.
• Manage KPI performance: call counts, booking rates, response times and more.
• Oversee dispatch operations to maximize technician capacity and revenue.
• Recruit, hire, onboard, and train CSRs and Dispatchers; coach performance.
• Develop and deliver training to improve communication and dispatch effectiveness.
• Collaborate with Operations, Sales, Marketing, Recruiting and other departments.

Skills

Call center management

Dispatch ops

Leadership

Coaching

Recruiting

Cross-department collab

KPI tracking

Communication

Job description

Fix-It 24/7 seeks a Call Center & Dispatch Manager to lead our Customer Service and Dispatch teams in Charleston, SC. This is an in-office, full-time role focused on building an engaged culture, coaching staff, and driving KPI performance in a fast-paced residential services environment.

The ideal candidate has 3+ years of management experience, residential home services or skilled trades familiarity, and ServiceTitan expertise, with a track record of improving call center metrics and dispatch