Call Center Customer Support Associate

Crew Carwash; Noblesville (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

6 holidays

Free carwashes

Health/dental/vision

401K match

Daily pay

Tuition reimbursement

Recognition events

Job summary

Crew Carwash in Noblesville, IN is seeking a Customer Support Specialist to greet customers, answer inquiries, and resolve issues with professionalism. You’ll handle calls and emails, maintain account information, and relay feedback to supervisors — all while upholding our Safety and WOW!

values. This on-site role features a Monday–Friday schedule with occasional weekend rotation and offers strong benefits including PTO, holidays, health/dental/vision, a 401(k) match, daily pay options, and

Responsibilities

• Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external)
• Research and resolve customer issues and follow up when necessary and appropriate
• Fulfill requests for information and maintain account changes
• Process customer comments and feedback
• Agent is the voice for the customer and funnels feedback & concerns to the Customer Support Supervisor or Director
• Work week is primarily Monday-Friday but will include a weekend rotation
• Smile!
• Live our Safety value
• WOW! Customers

Job description

At Crew Carwash, our Purpose is to “Create Smiles and Lifetime Customers.” You will have the opportunity to join a Glassdoor Best Place to Work and achieve your full potential!

Crew’s Commitments To You

• Paid Time Off + 6 paid holidays each year
• Free carwashes, naturally
• Group health, dental, and vision
• 401K with company match
• Daily pay options available at no cost to you
• Tuition reimbursement
• Recognition and appreciation events

The following responsibilities outline critical aspects of the Customer Support Specialist

• Smile!
• Live our #1 Value of Safety
• WOW! Customers
• Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external)
• Research and resolve customer issues and follow up when necessary and appropriate
• Fulfill requests for information and maintain account changes
• Process customer comments and feedback
• Agent is the voice for the customer and funnels feedback & concerns to the Customer Support Supervisor or Director
• Work week is primarily Monday-Friday but will include a weekend rotation

We’re really in the people business, we just happen to wash cars!