Call Center Customer Support Associate

Crew Carwash; Fishers (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

6 paid holidays per year

Free carwashes

Group health, dental, and vision

401K with company match

Daily pay options

Tuition reimbursement

Recognition events

Job summary

Crew Carwash is seeking a Customer Support Specialist in Indiana to professionally respond to customer inquiries via phone and email, and to manage field requests. You will research issues, follow up, and maintain customer information with accuracy.

As the voice of the customer, you will relay feedback to supervision and contribute to a positive customer experience. The role commonly runs Monday–Friday with occasional weekend coverage.

Responsibilities

• Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external)
• Research and resolve customer issues and follow up when necessary and appropriate
• Fulfill requests for information and maintain account changes
• Process customer comments and feedback
• Agent is the voice for the customer and funnels feedback & concerns to the Customer Support Supervisor or Director
• Work week is primarily Monday-Friday but will include a weekend rotation

Job description

At Crew Carwash, our Purpose is to “Create Smiles and Lifetime Customers.” You will have the opportunity to join a Glassdoor Best Place to Work and achieve your full potential!

Crew’s Commitments To You

• Paid Time Off + 6 paid holidays each year
• Free carwashes, naturally
• Group health, dental, and vision
• 401K with company match
• Daily pay options available at no cost to you
• Tuition reimbursement
• Recognition and appreciation events

The following responsibilities outline critical aspects of the Customer Support Specialist

• Smile!
• Live our #1 Value of Safety
• WOW! Customers
• Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external)
• Research and resolve customer issues and follow up when necessary and appropriate
• Fulfill requests for information and maintain account changes
• Process customer comments and feedback
• Agent is the voice for the customer and funnels feedback & concerns to the Customer Support Supervisor or Director
• Work week is primarily Monday-Friday but will include a weekend rotation

We’re really in the people business, we just happen to wash cars!