Call Center Customer Service Representative - Medical (Not Remote)

Meduit | Driving Revenue Cycle Performance; Waco (TX); Remote; Full time

Job summary

A leading company in medical billing is seeking a Call Center Customer Service Representative in Waco, Texas. The role involves assisting patients with their financial responsibilities and resolving outstanding balances. Ideal candidates should have strong communication skills and experience in medical billing. The position offers a supportive work environment and comprehensive training.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(K) plans with company match

PTO and Paid holidays

Employer paid life insurance

Long-term disability

Internal company growth

Qualifications

• Excellent interpersonal, verbal, and written communication skills.
• Knowledge of medical terminology, HIPAA, and insurance.

Responsibilities

• Assist patients in resolving outstanding balances.
• Take inbound and make outbound calls regarding payments.
• Document conversations electronically.

Skills

Communication

Customer Service

Problem Solving

Education

High School

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Call Center Customer Service Representative - Medical (Not Remote)

Job Category: Non Exempt

Requisition Number: CALLC002713

Apply now

• Posted : May 9, 2025
• Full-Time
• On-site
• Rate : $15 USD per hour

Locations

Showing 1 location

RMP TX
Meduit - Waco
5045 Franklin Ave
Waco, TX 76710, USA

RMP TX
Meduit - Waco
5045 Franklin Ave
Waco, TX 76710, USA

WHAT WE DO:Meduit is seeking aCall Center Representativeat our Waco, Texas office. If you are goal driven, hard-working, and have excellent communication or customer service skills, we invite you to apply with us today! This is an exciting opportunity for someone seeking experience in medical billing and complex claims investigation. Ideal candidates will possess claims processing/medical billing experience and a competitive desire to maximize returns. Our Call Center Representatives assist patients on the phone, helping them to resolve their outstanding balances by establishing payment plans, updating insurance coverage, and providing customer support as a member of our client’s business office.Call center Representatives are expected to adhere to standardized productivity goals in addition to working in a fast-paced call center environment. At Meduit, we offer a positive and supportive work atmosphere as well as comprehensive training to ensure your success with us.

ESSENTIAL JOB FUNCTIONS:

• Helping patients understand financial responsibility in a helpful and non-threatening manner
• Taking inbound and making outbound calls to patients regarding outstanding balances.
• Meeting or exceeding established metric goals
• Following established procedures to resolve patient account balances:
• Identifying consumer payment plans
• Utilizing call scripts provided
• Setting up consumer payments over the phone
• Documenting all conversations electronically on company and/or client systems
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
• Providing information to Client Services as needed
• Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

MINIMUM REQUIREMENTS:

• Must be willing to submit for a background check.
• Characterize high integrity.
• Excellent interpersonal, verbal, and written communication skills.

PREFERRED QUALIFICATIONS:

• Able to work successfully in a fast-paced environment.
• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA.
• Experience with medical billing/claims processing.
• Proficient in PC-based applications (Microsoft Outlook, Word, and Excel).
• Time management and sound decision-making skills.
• Have a positive attitude and demonstrate teamwork.
• Strong organizational and problem-solving skills.
• Provide excellent customer service in a variety of situations, including those that escalate.
• Able to use strong attention to detail and data management skills.
• Medical, Dental, and Vision insurance
• HSA and FSA available
• 401(K) plans with company match
• PTO and Paid holidays
• Employer paid life insurance and long-term disability
• Internal company growth

Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state, or local protected class.

Qualifications

Skills

Behaviors

Preferred

Team Player

Team Player

: Works well as a member of a group

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

: Shows intense and eager enjoyment and interest

:

Motivations

Preferred

Work-Life Balance

Work-Life Balance

: Inspired to perform well by having ample time to pursue work and interests outside of work

Goal Completion

Goal Completion

: Inspired to perform well by the completion of tasks

:

Education

Required

High School or better.

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.