Call Center Customer Service Representative - Medical (Not Remote)

Med A/Rx; Waco (TX); Remote; USD 42,000 - 60,000; Full time

Job summary

A leading healthcare company is seeking a Call Center Customer Service Representative in Waco, TX, to assist patients with financial queries and payment plans. The ideal candidate should have excellent communication skills, experience in medical billing, and be comfortable in a fast-paced environment. This role offers comprehensive training, competitive pay, and a supportive workplace.

Benefits

Medical, Dental, and Vision insurance

401(K) plans with company match

Paid Time Off (PTO) and Paid holidays

Life insurance and long-term disability

Qualifications

• Must be willing to submit for a background check.
• Characterize high integrity.
• Knowledge of medical terminology, HIPAA, Medicaid, and Medicare preferred.

Responsibilities

• Assist patients with resolving their outstanding balances.
• Make and receive calls regarding financial responsibility.
• Adhere to federal and state laws regarding collections.

Skills

Communication

Customer Service

Problem Solving

Time Management

Education

H.S. Diploma/GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Call Center Customer Service Representative - Medical (Not Remote)

Join to apply for the Call Center Customer Service Representative - Medical (Not Remote) role at Med A/Rx

Call Center Customer Service Representative - Medical (Not Remote)

1 day ago Be among the first 25 applicants

Join to apply for the Call Center Customer Service Representative - Medical (Not Remote) role at Med A/Rx

Description

Job Details

Description

WHAT WE DO: Meduit is seeking a Call Center Representative at our Waco, Texas office. If you are goal driven, hard-working, and have excellent communication or customer service skills, we invite you to apply with us today! This is an exciting opportunity for someone seeking experience in medical billing and complex claims investigation. Ideal candidates will possess claims processing/medical billing experience and a competitive desire to maximize returns. Our Call Center Representatives assist patients on the phone, helping them to resolve their outstanding balances by establishing payment plans, updating insurance coverage, and providing customer support as a member of our client’s business office.Call center Representatives are expected to adhere to standardized productivity goals in addition to working in a fast-paced call center environment. At Meduit, we offer a positive and supportive work atmosphere as well as comprehensive training to ensure your success with us.

Essential Job Functions

• Helping patients understand financial responsibility in a helpful and non-threatening manner
• Taking inbound and making outbound calls to patients regarding outstanding balances.
• Meeting or exceeding established metric goals
• Following established procedures to resolve patient account balances:
• Identifying consumer payment plans
• Utilizing call scripts provided
• Setting up consumer payments over the phone
• Documenting all conversations electronically on company and/or client systems
• Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
• Providing information to Client Services as needed
• Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
  
  

Minimum Requirements

• H.S. Diploma/GED
• Must be willing to submit for a background check.
• Characterize high integrity.
• Excellent interpersonal, verbal, and written communication skills.
  
  

Preferred Qualifications

• Able to work successfully in a fast-paced environment.
• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA.
• Experience with medical billing/claims processing.
• Proficient in PC-based applications (Microsoft Outlook, Word, and Excel).
• Time management and sound decision-making skills.
• Have a positive attitude and demonstrate teamwork.
• Strong organizational and problem-solving skills.
• Provide excellent customer service in a variety of situations, including those that escalate.
• Able to use strong attention to detail and data management skills.
  
  

LOCATION: 5045 Franklin Ave, Waco, TX 76710

Schedule

• Full-time (8-hour shift)
• Monday – Friday
  
  

PAY: $15.00 hourly

What We Offer

• Full comprehensive Paid Training Program (3+ weeks)
• Medical, Dental, and Vision insurance
• HSA and FSA available
• 401(K) plans with company match
• PTO and Paid holidays
• Employer paid life insurance and long-term disability
• Internal company growth
• Steady work schedule
  
  

Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state, or local protected class.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Med A/Rx by 2x

Get notified about new Call Center Customer Service Representative jobs in Waco, TX.

Waco, TX $42,000.00-$60,000.00 2 months ago

Member Services Representative - FT Morning

Member Services Representative Overnight

Customer Service Representative - State Farm Agent Team Member

Waco, TX $40,000.00-$45,000.00 2 years ago

Member Services Representative - Full Time Afternoon

Customer Service Representative - Remote

Member Services Representative - Cleaner

Customer Service and Security Event Staff Baylor University

Texas Ranger Hall of Fame Customer Service Representative-PT

Call Center Customer Service Representative - Medical (Not Remote)

REVELxp - Tailgate Game Day Staff, Baylor

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.