Call Center Customer Service Representative

TEKsystems; Carlisle (Cumberland County); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) pre-tax & Roth post-tax

Transportation benefits

Life Insurance

Job summary

TEKsystems is seeking a contract Onsite-Remote Customer Service role based in Carlisle, PA, with onsite duties at 300 E Park Dr, Harrisburg. The position offers an immediate start with paid training and a pay rate of $19/hour, transitioning from onsite to remote as needed.

Training begins October 2026 and the contract lasts through the anticipated deadline. Responsibilities include handling inbound calls, addressing prior authorization questions, and ensuring high-quality service with meticulous

Qualifications

• Handle inbound calls and follow-up as needed.
• Provide information on prior authorization and general questions with care for confidentiality.

Responsibilities

• Handle inbound calls and some follow-up calls.
• Answer questions on prior authorization and general inquiries; maintain high-quality, accurate responses.
• Enter information accurately; expect 50–100 calls per day depending on complexity.

Skills

Customer service

Attention to detail

Call handling

Prior authorization

Job description

TEKSystems

Opportunities (Onsite to Remote Customer Service Role)

Interviewing ASAP Permanent Role!!

Training Start: October 2026

$19 /hour

with paid trainings

Job Title: Onsite-Remote Customer Service Role

Location: 300 E Park Dr, Harrisburg, Pennsylvania, 17111-2729, United States

JobDescription

• Handling inbound calls and some follow upcalls
• Answers calls and questions on prior authorization, general questions and some confidential information Great customer service with high level attention to detail.
• Entering information accurately Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity.

CompanyBenefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• Transportation benefits
• 401(k)Retirement Plan Pre-tax and Roth post-tax contributions available

Job Type & Location

This is a Contract position based out of Carlisle, PA.

Pay And Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Carlisle,PA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.