Call Center Customer Service Rep

Five Star Group; Xenia (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

HSA contributions with HDHP enrollment

401(k) with up to 4% company match

Paid Time Off + 6 Paid Holidays

Five Star Benefit: Home Maintenance or

$150 Five Star Store credits quarterly

Disability & Life Insurance

Job summary

Five Star Home Services in Ohio is seeking a Call Center Representative to handle inbound and outbound calls, drive sales, and support scheduling with a focus on delivering excellent customer service.

This role offers weekly pay, company health savings account (HSA) contributions, 401(k) with company match, paid time off and six holidays, and additional voluntary benefits as part of a family-owned company that invests in its people and communities.

Qualifications

• A bold attitude and a commitment to delivering results.
• Proficiency on the computer with strong typing skills and the ability to multitask across various platforms.
• Excellent communication skills with a passion for customer service.
• Energy, enthusiasm, and dedication to meeting and exceeding goals.
• A competitive mindset that thrives on challenges and success.

Responsibilities

• Handle all inbound and outbound calls with professionalism and urgency.
• Drive sales, follow up on leads, and manage customer correspondence.
• Assist with scheduling, booking services, and supporting various company initiatives.
• Navigate multiple screens and programs while maintaining a seamless customer experience.
• Ensure accurate data entry and provide solutions in a fast-paced environment.

Skills

Customer service

Typing

Multitasking

Communication

Tools

Computer proficiency

CRM software

Job description

Five Star Home Services is a family-owned residential HVAC, Plumbing, and Electrical company that has served Ohio communities for more than 50 years.

Our mission is simple: WE SERVE THOSE IN NEED.

That commitment extends beyond our customers. Through our Profit on Purpose program, Five Star donates 10% of our profits back to the communities we serve , including significant support for individuals and families impacted by addiction and recovery.

We're looking for experienced tradespeople who want to do great work, take care of customers, and build a career with a company that invests in its people and its communities.

Join Our high-performing team as a Call Center Representative! At Five Star Home Services, we don’t settle for average—we aim higher, push harder, and master our craft. What We’re Looking For:

• Weekend and Evening Availability: Flexibility is key.
• Drive to Excel: We value hard-working, results-oriented professionals.
• Passion for Excellence: Show up ready to win and make an impact.
• Integrity and Ownership: Do what’s right, always.

What You’ll Do:

• Handle all inbound and outbound calls with professionalism and urgency.
• Drive sales, follow up on leads, and manage customer correspondence.
• Assist with scheduling, booking services, and supporting various company initiatives.
• Navigate multiple screens and programs while maintaining a seamless customer experience.
• Ensure accurate data entry and provide solutions in a fast-paced environment.

What You Bring:

• A bold attitude and a commitment to delivering results.
• Proficiency on the computer with strong typing skills and the ability to multitask across various platforms.
• Excellent communication skills with a passion for customer service.
• Energy, enthusiasm, and dedication to meeting and exceeding goals.
• A competitive mindset that thrives on challenges and success.

What We Offer:

• Weekly pay
• Company Health Savings Account (HSA) contributions with HDHP enrollment
• 401(k) with up to 4% company match
• Paid Time Off + 6 Paid Holidays
• Choose Your Five Star Benefit: Select a Five Star Home Services Home Maintenance Plan for your home (or a direct relative's home if you're not a homeowner) OR receive $150 in Five Star Company Store credits each quarter
• Company-Paid Benefits: Short-Term Disability, Long-Term Disability, $25,000 Life Insurance, Maternity & Paternity Pay, and Employee Assistance Program!
• Additional Voluntary Benefits: Accident, Critical Illness, Voluntary Life, Norton LifeLock & Spot Pet Insurance

If you’re driven, passionate, and ready to own your future, we want YOU on our team.

The pay range for this role is:

17 - 23 USD per hour (Support Ops - Dayton)