Call Center Customer Service - Insurance Finding & Filing

Cmrclaims; Oklahoma City (OK); Hybrid; USD 17,000 - 19,000; Full time

Benefits offered by this job

401K matching

Bonus program

Paid time off

Internet reimbursement

Christmas bonus

Top Workplaces award

Job summary

CMR is seeking an Insurance Filing Specialist to join our remote team. You will handle inbound calls, verify insurance details, and enter information into Beyond, supporting accurate claims processing.

Ideal candidates have strong phone skills, basic Excel, and the ability to work independently with minimal supervision. A high school diploma is required, and we offer a comprehensive benefits package and a supportive team environment.

Qualifications

• Extensive phone skills.
• Basic knowledge of Microsoft Excel.
• Intermediate knowledge of Microsoft Outlook and Word.
• Thorough and detail orientated.
• Ability to work independently with minimal supervision.
• Accurate data entry.
• Excellent attendance and punctuality.

Responsibilities

• Take inbound calls for IFF and route caller to correct team member.
• Utilize Beyond to cross reference insurance information on repeat damagers.
• Enter/update insurance information into Beyond.
• Extensive phone usage to file claims.
• Determine appropriate claim codes to update Beyond.
• Assist supervisor and team members as requested.

Skills

Phone skills

Data entry

Microsoft Excel

Microsoft Outlook

Microsoft Word

Detail oriented

Independent worker

Punctuality

Education

High school diploma or equivalent

Tools

Excel

Outlook

Word

Job description

Job DetailsLevel: EntryJob Location: Remote Non-Local - OKLAHOMA CITY, OK 73102Position Type: Full TimeEducation Level: High SchoolSalary Range: $12.00 - $14.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Insurance

Who We Are

We are in the business of subrogation – companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.

Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success.

We’re passionate about throwing company events that bring us together and celebrate each other’s achievements. We’re also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance.

Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.

Who We're Looking For

We're looking for someone comfortable working from home who can positively interact with damagers over the phone. We need a true team players who wants to make a meaningful contribution to their team and to our company.

The Insurance Filing Specialist is responsible for locating and reporting insurance information via claims analysis and interactions with damagers.

On a Typical Day, You'll

• Take inbound calls for IFF and route caller to correct team member
• Utilize Beyond to cross reference insurance information on repeat damagers
• Enter/update insurance information into Beyond
• Extensive phone usage to file claims
• Determine appropriate claim codes to update Beyond
• Assist supervisor and team members as requested

Bonus Structure

• 1st- 15th of the month
• Level 1 $515K = $105
• Level 2 $600K = $150
• Level 3 $685K = $205
• 16th- End of the month
• Level 1 $1.275M = $105
• Level 2 $1.350M = $150
• Level 3 $1.425M = $205

Qualifications

• Extensive phone skills
• Basic knowledge of Microsoft Excel
• Intermediate knowledge of Microsoft Outlook and Microsoft Word
• Thorough and detail orientated
• Ability to work independently with minimal supervision
• Accurate data entry
• Excellence attendance
• Punctuality

Education and Experience Guidelines:

• High school diploma or equivalent required
• 1 year + of insurance experience is preferred, but not mandatory

Okay, But What Are the Perks

• Full menu of benefits including matched 401K
• Tiered bonus system based on team accomplishments
• Paid time off as well as paid holidays
• CMR pays $50/month towards your internet service costs
• Christmas bonus
• CMR is a 2020 - 2025The Oklahoman Top Workplaces winner!

Pre-employment drug screening and criminal background checks are mandatory

CMR is an Equal Opportunity Employer