Switchboard Operator

Direct Staffing Inc; Woodland (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

A prominent staffing agency is seeking Site Logistics Operators/Material Handlers for a long-term assignment. The role involves responding to inquiries and providing assistance in a call center environment. Candidates must have a high school diploma or equivalent, with at least 3 years of related experience. The ideal applicant should possess strong typing and communication skills, along with the ability to troubleshoot and direct calls effectively. Flexibility to cover shifts is necessary.

Qualifications

• 3+ years of related experience or a suitable combination of education and experience.
• Ability to identify problems and provide assistance.
• Flexibility to cover shifts as needed.

Responsibilities

• Receive calls and respond to inquiries.
• Identify problems and troubleshoot while assisting callers.
• Direct calls to the appropriate area within the company.

Skills

Typing 35 wpm

Computer knowledge

Professional communication

Prior call center experience

Education

High School diploma or GED

Job description

Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.

Job Description

Responsible for receiving calls and responds to inquiries and requests for assistance.

• Identifies problem, troubleshoots, and provides advice to assist callers.
• Understands the company's structure and how to direct the calls to the appropriate area.

• Typing 35 wpm
• Computer knowledge
• Toggle between screens
• Communicate in a professional manner
• Follow a structured call flow
• Flexible to cover shifts needed
• Prior call center experience helpful

Qualifications

Requires a High School diploma or GED; 3+ years related experience; or any combination of education and experience, which would provide an equivalent background.

Additional Information

All your information will be kept confidential according to EEO guidelines.