Call Center Coordinator

Ivy Fertility; Beverly Hills (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Retirement plan

Vision insurance

Job summary

Ivy Fertility in Beverly Hills is seeking a full-time Call Center Coordinator to join our team at the Beverly Hills/Los Angeles location. This role offers exposure to infertility care and works with a dedicated staff.

The position requires a High School diploma, strong communication, and the ability to manage multiple tasks with urgency in a busy medical office environment.

Qualifications

• High School diploma or equivalent.
• Strong verbal and written communication skills.
• Punctuality, organizational skills, and ability to prioritize and multi-task.
• Work well under pressure and stressful situations; exhibit emotional control.
• Ability to display a strong sense of urgency.

Responsibilities

• Handle inbound and outbound calls
• Address patient inquiries and resolve issues
• Resolve incoming calls to the best of your ability before creating a task
• Assist patients and attempt to answer questions, schedule appointments if needed, etc.
• Assist patients navigate EMR system
• Other duties as assigned

Skills

Verbal communication

Written communication

Organizational skills

Prioritization

Multi-tasking

Punctuality

Calm under pressure

Job description

Job Details

Job Location: Beverly Hills - Los Angeles, CA 90048

Position Type: Full-Time

Salary Range: $19.00 - $22.00 Hourly

Reproductive Partners Medical Group is looking for a full-time Call Center Coordinator to join our growing team at our Beverly Hills/Los Angeles location. This is an opportunity to work in the innovative and exciting field of infertility care and be a part of an extraordinary and committed staff.

Responsibilities

• Handle inbound and outbound calls


• Address patient inquiries and resolve issues


• Resolve incoming calls to the best of your ability before creating a task


• Assist patients and attempt to answer questions, schedule appointments if needed, etc.


• Assist patients navigate EMR system


• Other duties as assigned

Qualifications

• High School diploma or equivalent


• Strong verbal and written communication skills


• Punctuality, organizational skills, and ability to prioritize and multi-task


• Work well under pressure and stressful situations; exhibit emotional control


• Ability to display a strong sense of urgency

Job Type

Full-time

Benefits

• 401(k)


• 401(k) matching


• Dental insurance


• Flexible schedule


• Flexible spending account


• Health insurance


• Health savings account


• Life insurance


• Paid time off


• Parental leave


• Retirement plan


• Vision insurance

Work Location

In person

Ivy Fertility is an equal opportunity employer. Employment decisions are based on merit, qualifications, performance, and business needs. Ivy Fertility does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, veteran status, or any other status protected by applicable federal, state, or local law.