Call Center Consultant I

Oregon State Credit Union; Corvallis (MT); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Dynamic culture

Bonuses & incentives

Paid holidays and PTO

Health insurance (medical)

Dental, vision, life insurance

401k with generous match

FSA/HSA

Employee perks and recognition

Job summary

Oregon State Credit Union is hiring a Call Center Consultant I in Corvallis. You will help members with inquiries using multiple databases, assist with eligibility, credit cards, policies, and loan applications, and provide solutions that best meet caller needs. This full-time, on-site role operates weekdays 8:00 am to 5:45 pm.

The position offers competitive wages, incentives, comprehensive coverage, and a path into a long-term financial career within a collaborative team.

Qualifications

• High school diploma or GED is required.
• Customer service experience and exceptional phone skills are required.
• Strong analytical skills and ability to research anomalies.
• Proficiency with Microsoft Office and comfort using computers.
• Attention to detail, good time management, and sound decision making.
• Bilingual English/Spanish preferred.
• 1–2 years of financial industry experience preferred.

Responsibilities

• Answer member inquiries via phone using multiple databases and software.
• Assist with credit union eligibility, credit cards, policies, and loan applications.
• Identify caller needs and provide effective solutions while delivering quality service.

Skills

Customer service

Phone skills

Analytical skills

Time management

Attention to detail

Bilingual

Decision making

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Call Center Consultant I

Don't you love working with positive people that share your work ethic? We do! We are very much a collaborative team at Oregon State Credit Union, even when we are individually taking calls. Our friendly, detail-oriented Call Center Consultants help our members, but also help each other, because we're better together. This is not your "normal" call center position, it is a team of less than 25, working regular business hours M-F, focused on service instead of statistics. If you have strong office computer skills and customer service experience, we encourage you to join us at Oregon State Credit Union!

As a Call Center Consultant in our Operations Center here in Corvallis, you will make a difference to our members by using several databases and software programs to answer member inquiries on almost every aspect of our services. You'll assist in-coming callers with credit union eligibility, credit cards, policies, and even collect and enter loan application information. It's about identifying the caller's true needs and providing solutions that work best for them. Use this high customer service role as your gateway into a steady, long-term financial career.

No weekends or nights! Must be available between the hours of 8 am and 5:45 pm, M-F

Ways we’ll appreciate you:

• A dynamic, supportive culture
• Competitive wages, incentive bonuses, paid holidays and paid PTO time
• 100% credit-union-paid employee medical, dental, vision, life, short-term and long-term disability insurance; dependent coverage also available
• 401k Retirement savings plan with a very generous employer match
• Tax-saving Flexible Spending Plans, HSA
• Premier membership perks, loan discounts, company clothing, wellness and recognition programs

Since it began in 1954, Oregon State Credit Union has been a member-owned, not-for-profit financial services institution. We exist for the benefit of our member-owners, and not to profit from them. That's what makes us different from banks and how we're able to create financial solutions that make lives better. The service you’ll provide by assisting our members via phone will have a direct, positive impact on our community.

What you will need to be successful:

• High school diploma or GED
• Must have customer service experience and exceptional phone skills
• Strong analytical skills with the ability to spot and research anomalies
• Proficiency in Microsoft Office products and experience working with computers required
• Strong attention to detail, time management, tact and ability to make sound decisions
• Bilingual (English/Spanish) preferred
• 1-2 years of financial industry experience preferred

Location: 4800 SW Research Way, Corvallis

Work type: Full-time, on-site, non-exempt

Compensation: $21.41/hr + bonus and incentives

Oregon State Credit Union is an equal opportunity employer, including veterans and individuals with disabilities.

The information above provides the general nature of work performed in this position and outlines primary qualifications. The successful candidate must be able to demonstrate that they have the legal right to work in the US and pass a background screening to the satisfaction of Oregon State Credit Union.