Call Center Business Desk Sales Supervisor

Victra; Winterville (NC); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Flexible time off

Paid training and career development

Health, dental, and vision insurance

401k retirement plan

Tuition reimbursement

Employee discounts on Verizon services

Referral bonuses and contests

Career pathing opportunities

Job summary

Victra, Verizon’s largest premium retailer in the United States, is seeking a Call Center Business Desk Sales Supervisor in Winterville, NC. You will drive guest experience and team performance, coaching agents and delivering consistent sales results in a busy on-site setting.

You’ll lead a high-energy team, manage KPIs, and stay current on promotions and services. This role requires evening/weekend hours, a strong work ethic, and a commitment to compliance and customer care.

Qualifications

• 2+ years of sales leadership experience in a contact center or retail environment.
• Proven record of achieving challenging team and individual sales goals.
• Proficient with computers and comfortable learning new systems.
• Experience using a CRM (Salesforce preferred) to manage leads, activities, and sales reporting.
• Strong work ethic and a results-driven mindset.
• Availability to work evenings, weekends, and holidays as needed.
• Legally authorized to work in the United States.

Responsibilities

• Creates a fun, high-energy sales culture that drives engagement and healthy competition.
• Motivates and coaches sales agents; monitors KPIs and provides timely, actionable feedback.
• Maintains a strong sales focus while ensuring day-to-day operational execution (schedule adherence, coverage, and readiness).
• Delivers team sales results on a daily, weekly, and monthly basis.
• Models and reinforces the highest standards of integrity, quality, and compliance.
• Builds a culture of development and continuous improvement through coaching, training, and performance plans.
• Recruits, hires, and onboards top talent with strong sales potential.
• Stays current on promotions, products, plans, and services to drive confident, compliant selling.
• Administers time-off and scheduling policies fairly and consistently to meet service-level needs.

Skills

Sales leadership

CRM experience

Coaching

KPI tracking

Team development

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

Salesforce

CRM tools

Job description

LOCATION: Winterville, NC (on-site)

ABOUT US

Victra is Verizon’s largest premium retailer in the United States.We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”.

Why You’ll Love Working Here

At Victra, we believe work should be more than a job—it should be a place where you grow, thrive, and have fun. Our team is full of energetic, driven individuals who love celebrating wins together. From friendly competitions to team-building activities, we create an environment where success feels exciting and rewarding.

Career Growth & Development

Your journey doesn’t stop at Business Sales Supervisor We’re passionate about helping our people reach their full potential. With ongoing training, mentorship, and clear career paths, you’ll have the tools to move up. and take on new challenges. Many of our leaders started in roles just like this!

Culture That Feels Like Family

We’re more than coworkers—we’re a community. We value collaboration, positivity, and supporting each other. When you join Victra, you’re joining a team that celebrates achievements, encourages learning, and makes every day enjoyable.

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

Job Description:

As a Call Center Business Desk Sales Supervisor at VICTRA, you will shape both the guest experience and the success of your team. Your mission is to deliver sales results while maintaining operational excellence. Through paid training, we’ll equip you with the tools to coach, develop, and inspire a high-performing team. If you thrive in a competitive, goal-driven environment, enjoy developing others, and consistently deliver results, VICTRA is the place for you.

We believe in #Performance #Collaboration #Integrity #Innovation #Celebration

Core Responsibilities:

• Creates a fun, high-energy sales culture that drives engagement and healthy competition
• Motivates and coaches sales agents; monitors KPIs and provides timely, actionable feedback
• Maintains a strong sales focus while ensuring day-to-day operational execution (schedule adherence, coverage, and readiness)
• Delivers team sales results on a daily, weekly, and monthly basis
• Models and reinforces the highest standards of integrity, quality, and compliance
• Builds a culture of development and continuous improvement through coaching, training, and performance plans
• Recruits, hires, and onboards top talent with strong sales potential
• Stays current on promotions, products, plans, and services to drive confident, compliant selling
• Administers time-off and scheduling policies fairly and consistently to meet service-level needs

Victra Pay and Benefits:

• Competitive Pay
• Flexible Time Off Options
• Paid training and career development opportunities.
• Comprehensive health, dental, and vision insurance.
• 401k retirement plan.
• Tuition reimbursement.
• Employee discounts on Verizon services.
• Referral bonuses and exciting contests.
• Career pathing opportunities.

What you’ll need:

• 2+ years of sales leadership experience in a contact center and/or retail environment
• Proven record of achieving challenging team and individual sales goals
• Proficient with computers and comfortable learning new systems
• Experience using a CRM (Salesforce preferred) to manage leads, activities, and sales reporting
• Strong work ethic and a results-driven mindset
• Availability to work evenings, weekends, and holidays as needed
• At least 18 years of age
• High school diploma required; associate or bachelor’s degree preferred
• Legally authorized to work in the United States

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity Employer - and we celebrate our Team Members' differences. We do not discriminate based onrace, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military, or veteran status, physical or mental disability, and genetic information. Different makes us better.