Call Center Business Desk Sales Supervisor

Victra-Verizon Authorized Retailer; Winterville (NC); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Flexible Time Off

Paid training

Health insurance

Dental insurance

Vision insurance

401k

Tuition reimbursement

Employee discounts

Referral bonuses

Job summary

Victra, Verizon’s largest premium retailer in the United States, seeks a Call Center Business Desk Sales Supervisor to lead a high-energy team in Winterville, NC. You will coach agents, monitor KPIs, and drive daily and monthly sales results while ensuring operational excellence.

You’ll receive paid training, develop your team, and work evenings, weekends, and holidays as needed. A high school diploma is required, with an associate or bachelor’s degree preferred; Salesforce experience and CRM

Qualifications

• 2+ years of sales leadership in a contact center or retail setting.
• Proven track record of meeting or exceeding sales goals.
• Strong coaching and development skills.
• Proficient with CRM systems and data reporting.

Responsibilities

• Creates a high-energy sales culture and team engagement.
• Motivates and coaches agents; monitors KPIs with feedback.
• Oversees scheduling, coverage, and day-to-day operations.
• Delivers daily, weekly, monthly sales results.
• Recruits and onboards top sales talent.

Skills

Sales leadership

Coaching

KPI tracking

Communication

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Salesforce

Job description

LOCATION: Winterville, NC (on-site)ABOUT USVictra is Verizon’s largest premium retailer in the United States. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”.Why You’ll Love Working HereAt Victra, we believe work should be more than a job—it should be a place where you grow, thrive, and have fun. Our team is full of energetic, driven individuals who love celebrating wins together. From friendly competitions to team-building activities, we create an environment where success feels exciting and rewarding.Career Growth & DevelopmentYour journey doesn’t stop at Business Sales Supervisor We’re passionate about helping our people reach their full potential. With ongoing training, mentorship, and clear career paths, you’ll have the tools to move up. and take on new challenges. Many of our leaders started in roles just like this!Culture That Feels Like FamilyWe’re more than coworkers—we’re a community. We value collaboration, positivity, and supporting each other. When you join Victra, you’re joining a team that celebrates achievements, encourages learning, and makes every day enjoyable.We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #CelebrationJob Description:As a Call Center Business Desk Sales Supervisor at VICTRA, you will shape both the guest experience and the success of your team. Your mission is to deliver sales results while maintaining operational excellence. Through paid training, we’ll equip you with the tools to coach, develop, and inspire a high-performing team. If you thrive in a competitive, goal-driven environment, enjoy developing others, and consistently deliver results, VICTRA is the place for you. Apply today!We believe in #Performance #Collaboration #Integrity #Innovation #CelebrationCore Responsibilities:Creates a fun, high-energy sales culture that drives engagement and healthy competitionMotivates and coaches sales agents; monitors KPIs and provides timely, actionable feedbackMaintains a strong sales focus while ensuring day-to-day operational execution (schedule adherence, coverage, and readiness)Delivers team sales results on a daily, weekly, and monthly basisModels and reinforces the highest standards of integrity, quality, and complianceBuilds a culture of development and continuous improvement through coaching, training, and performance plansRecruits, hires, and onboards top talent with strong sales potentialStays current on promotions, products, plans, and services to drive confident, compliant sellingAdministers time-off and scheduling policies fairly and consistently to meet service-level needsVictra Pay and Benefits:Competitive PayFlexible Time Off OptionsPaid training and career development opportunities.Comprehensive health, dental, and vision insurance.401k retirement plan.Tuition reimbursement.Employee discounts on Verizon services.Referral bonuses and exciting contests.Career pathing opportunities.What you’ll need:2+ years of sales leadership experience in a contact center and/or retail environment· Proven record of achieving challenging team and individual sales goals· Proficient with computers and comfortable learning new systems· Experience using a CRM (Salesforce preferred) to manage leads, activities, and sales reporting· Strong work ethic and a results-driven mindset· Availability to work evenings, weekends, and holidays as needed· At least 18 years of ageHigh school diploma required; associate or bachelor’s degree preferred· Legally authorized to work in the United StatesEqual Employment OpportunityWe are proud to be an Equal Employment Opportunity Employer - and we celebrate our Team Members' differences. We do not discriminate based on race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military, or veteran status, physical or mental disability, and genetic information. Different makes us better.