Call Center Assistant

NI Features; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Access to health benefits

Structured schedule with no late-night shifts

Career development opportunities

Job summary

A progressive customer service provider in Charlotte, NC is seeking a Call Center Assistant. In this structured role, you will respond to customer inquiries, guide them to solutions, and maintain detailed records. The ideal candidate has strong verbal communication skills and is detail-oriented. Comprehensive training is provided, making this suitable for those new to the field. Enjoy consistent hours, career development opportunities, and a supportive team environment.

Qualifications

• Clear communication skills and ability to listen effectively.
• Proficiency with customer service systems is a plus, but training is provided.
• Experience in a call center or customer service setting is beneficial.

Responsibilities

• Respond to incoming customer inquiries via phone professionally.
• Accurately log call details and update records in internal systems.
• Guide customers to effective solutions based on their needs.

Skills

Clear and confident verbal communication skills

A friendly, calm, and professional phone manner

Basic computer proficiency

Strong attention to detail

Ability to multitask

Proactive, problem-solving mindset

Education

High school diploma or equivalent

Job description

Charlotte, North Carolina, United States

Are you a strong communicator with an eye for detail and a passion for helping people? Are you seeking a structured, stable role where your skills can shine and grow? If so, we would love to welcome you as our next Call Center Assistant.

We offer a supportive and team-oriented office environment where you’ll receive comprehensive training, enjoy clear career growth opportunities, and make a real difference in each customer interaction. Whether you're answering questions, resolving issues, or simply offering a listening ear, you’ll play an essential role in delivering a positive customer experience.

What You'll Be Doing

• Responding to incoming customer inquiries via phone in a professional, timely, and helpful manner
• Listening carefully to customers' needs and guiding them to effective solutions
• Accurately logging call details and updating records in internal systems
• Following structured scripts and procedures while remaining adaptable and empathetic
• Working closely with supervisors and team members to meet call quality and performance standards
• Supporting other administrative tasks related to customer service when needed

What You Bring to the Team

• Clear and confident verbal communication skills
• A friendly, calm, and professional phone manner
• Basic computer proficiency and familiarity with customer service systems (training provided)
• Strong attention to detail and the ability to multitask in a fast-paced environment
• A proactive, problem-solving mindset with a willingness to learn
• High school diploma or equivalent; prior call center or customer service experience is a plus but not required

Why You’ll Love Working Here

• Structured schedule with consistent hours and no late-night shifts
• Full training provided no previous call center experience necessary
• Supportive leadership and a team-focused culture
• Career development opportunities within a growing company
• Competitive salary, paid time off, and access to health benefits

Apply Now

If you're ready to start a rewarding career where every call counts, apply today and become part of a team that values communication, collaboration, and customer care.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace for all.