Call Center Agent Spanish/English On Site Atlanta

AnswerNet; Morrow (GA); On-site; USD 19,000 - 25,000; Part time

Job summary

AnswerNet is hiring a Call Center Agent to handle Spanish/English calls on site in Atlanta, assisting patients with scheduling Telehealth and in-office visits. You will document interactions in NextGen and support through training and supervision.

The role requires compassion, excellent listening, and teamwork. On-site work, 18+ years old, high school diploma or GED, and 1 year in a relevant setting preferred.

Qualifications

• Must be willing to work on-site in our Atlanta office.
• Minimum 18 years old with a high school diploma or GED.
• 1 year of call center/customer service or medical scheduling preferred.

Responsibilities

• Schedule or reschedule in-office or telehealth consultations.
• Document calls accurately in scheduling systems with notes.
• Identify patient needs and provide clear answers.
• Attend daily team meetings via Zoom and training sessions.

Skills

Excellent communication

Spanish bilingual

Active listening

Empathy

Typing speed

Multitasking

Team collaboration

Data entry

Call center familiarity

Education

High school diploma or GED

Tools

NextGen scheduling system

UKG payroll system

Group Chat (Mattermost)

Zoom video conferencing

Job description

Call Center Agent Spanish/English On Site Atlanta

Job Category: Operations

Requisition Number: CALLC001580

• Posted : September 10, 2026
• Part-Time
• On-site

Locations

Showing 1 location

Morrow, GA 30260, USA

Description

About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 31 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary of Position:
An in-office Customer Service Agent will take calls from patients and assist in scheduling and rescheduling Telehealth Consultations and or in-office visits. The calls can average 5 to 6 minutes but can be 10 minutes in length or as needed. Many callers could be distressed and or emotional, so our agents must be willing to calm the callers and provide support through the scheduling process. Our ideal candidates are patient, professional, and communicative. Our most effective agents can put themselves in the patient’s shoes and assist as necessary. Our paid training program will equip you with the knowledge you need to assist patients, and our supervisors will support you every step of the way.

Job Duties / Responsibilities / Essential Functions:
The primary role is to assist in scheduling or rescheduling of in-office or Telehealth consultations with providers. Be fully trained and maintain a complete understanding of the call handling processes, procedures, and call requirements
Document all call activity accurately in the NextGen scheduling systems with complete and thorough notes. This is critical to ensure patients are scheduled properly and accurately.
Identify the needs of the patient, clarify information, and provide accurate answers to the patient’s issues or concerns
Attend team daily in-office meetings as scheduled via Zoom
Attend customer training sessions in the office
The requirement to diligently log into the UKG payroll system, Contact Center tools, and websites as required
Required Knowledge /Skills /Abilities / Qualifications:
Must possess excellent communication skills, especially in listening
Have a high level of compassion for callers/patients and a desire to de-escalate distressed callers
Must have good interpersonal skills to enable an easy conversation flow with customers at all times
Have the skill to use keywords to show empathy and compassion for the patients
Must learn and maintain knowledge of customer relationships or customer service practices
Flexibility in role/job function changes and shifts to meet customer requests and demands
Skilled at typing (intermediate level) and data capture and entry using proper grammar and correct spelling
Must be able to multitask and manage time properly and effectively
Must be able to adapt to different situations and individuals
Ability to prioritize in the face of multiple tasks or assignments
Being willing to work in the office is a must
Ability to work as a team member with solid communication skills using group Chat and video conferencing technology
Ability to take directions from leadership using Video Conference (Zoom) and a group Chat solution such as Matter Most
Skilled at using group Chat and Video conferences to communicate with leadership for issue escalation
Be willing to attend training and learn processes and procedures using video conference technology (Zoom) in person
Willing and able to work 4–8-hour shifts using a computer with a keyboard, two PC monitors, and a headset with a microphone to verbally communicate with patients
Be dedicated to working the schedule provided with minimal absences
Must be acceptable to have calls monitored and/or recorded, and understand that agent activity is closely monitored using call center technology to track productivity.

Experience/Education:

Must be willing to work on-site in our Atlanta office
Must be 18 years or older
A minimum of a high school diploma or GED
English is the primary language, and bilingualin Spanish is preferred but not required
At least 1 year of work experience in a call center/customer service, or medical scheduling environment is preferred
Background checks up to 7 years past are mandated

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.