Service Advisor-Wilmington, NC

Velocity Vehicle Group; Wilmington (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401k match

Health, Dental & Vision Insurance

Life Insurance

Paid Vacation

Sick Leave

Job summary

Velocity Vehicle Group is seeking a Service Advisor in Wilmington, NC to greet customers, assess vehicle concerns, and coordinate maintenance. You will verify recalls, check warranty coverage, and communicate clear estimates.

The role includes processing repair orders, obtaining approvals, and tracking progress to timely completion, while ensuring excellent customer service. The position offers hourly compensation in the $20–$25 range, with bonuses and a comprehensive benefits package including

Qualifications

• Proven technical expertise in vehicle maintenance and service.
• Knowledge of trucks and parts to diagnose and communicate effectively.
• Excellent customer service skills to engage with clients and provide guidance.
• Strong communication skills for clear explanations and updates.
• Excellent problem-solving abilities to identify issues and propose solutions.
• Solid organizational skills to manage multiple service orders.
• Effective time management to meet turnaround targets.
• Ability to work well with internal and external customers.

Responsibilities

• Greet customers and gather vehicle concerns in the maintenance area.
• Explain estimates and provide daily updates; check recalls and verify warranty coverage.
• Submit warranty repair orders and retrieve vehicle information (VIN, mileage).
• Prepare repair orders and obtain necessary approvals; monitor progress until completion.
• Close out service orders and collect payments; ensure customer satisfaction.

Skills

Technical expertise

Truck knowledge

Customer service

Communication

Problem solving

Organizational skills

Time management

Teamwork

Job description

Who We Are:

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

Who We Are:

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

What's in it for You:

Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!

What You’ll Do:

As a Service Advisor you play a crucial role in providing excellent customer service by greeting customers upon their arrival in the maintenance area, listening attentively to their vehicle concerns, and conducting thorough inspections. The Service Advisor will proactively check for recalls, retrieve crucial vehicle information, and maintain customer rapport by explaining estimates and providing daily updates. Administrative duties, including submitting documentation for warranty repair orders and handling customer relations, will be performed on a per-need basis. Additionally, the Service Advisor will be responsible for verifying warranty and service contract coverage, preparing detailed repair orders, obtaining necessary approvals, and monitoring repair work to ensure timely completion. The Service Advisor plays a pivotal role in reviewing completed jobs, collecting payments, and efficiently closing out service orders. This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional customer service.

Job Duties:

Customer Service Duties:

• Greets customers upon arriving in maintenance area
• Ascertains vehicle problems and services by listening to customer’s description of symptoms
• Clarifies description of problems
• Conducts inspections
• Proactively checks for recalls
• Submits documentation for warranty repair orders
• Retrieves mileage and vin numbers from vehicle
• Checks vehicle maintenance records
• Examines service schedules
• Maintains customer rapport by providing explanation of estimates and daily updates
• Calls customer when job is complete and truck is ready for pick upEstablishes good customer relations by providing estimates and timelines
• Administrative duties on per-need basis

Repair Order Duties:

• Verifies warranty and service contract coverage by examining records and papers
• Explains provisions and exclusions
• Prepares repair orders (RO) by describing symptoms, problems and causes discovered as well as repairs and service required
• Obtains approval signatures
• Enters RO into service database system and sends to Estimator and Dispatcher
• Monitors repair work to ensure vehicle will be ready when promised
• Prints warranty
• Prints repair orders
• Issues sublet purchase order numbers
• Reviews jobs when completed
• Collects payment from jobs
• Closes jobs

Required Skills and Qualifications:

• Proven technical expertise
• Knowledge of trucks and parts
• Excellent customer service skills
• Excellent communication skills
• Excellent problem-solving skills
• Strong organizational skills
• Excellent time management skills
• Able to work in fast pace environment
• Work well with internal and external customers

Physical Requirements:

• Must be able to pass post-offer drug screening, physical examination and background check

Compensation:

• $20-$25/hour based on experience + bonus plan

Benefits Velocity Vehicle Group Offers:

• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.