Call Center Agent - PT

BancFirst Co.; Weatherford (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

BancFirst is seeking a Customer Service Representative in Oklahoma to greet customers, handle phone requests, and maintain accurate accounts with a focus on secure, confidential service.

The role requires exceptional communication, problem-solving, and the ability to work flexible hours in a banking environment while upholding BancFirst’s standards and procedures.

Qualifications

• > Customer service orientation and problem solving ability, with a positive attitude when interacting with customers and teammates.
• < Outstanding listening and communication skills, both written and verbal.
• < Ability to handle questions and concerns with efficiency and diplomacy.
• < Proficiency with Microsoft Office and ability to learn banking software applications quickly.
• < Familiarity with BancFirst products, services, policies, procedures, and federal banking guidelines.

Responsibilities

• Interact with customers by phone as a Customer Service Representative.
• Warmly greet and engage customers to enhance satisfaction and professional reputation.
• Process telephone requests (e.g., stop payments, balance inquiries, transfers, check orders).
• Maintain accurate account information and provide extraordinary customer service.
• Follow security procedures and protect customer confidentiality and privacy.
• Perform additional duties and special projects as assigned.
• Maintain regular and punctual attendance.

Skills

Customer service orientation

Problem solving

Maintaining composure

Active listening

Communication skills

Microsoft Office

Banking software familiarity

Confidentiality

Detail oriented

Critical thinking

Flexible schedule

Attendance

Tools

Microsoft Office

Banking software

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Interacts with customers by phone as a Customer Service Representative

Enhances customer satisfaction and professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers

Efficiently processes telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliation

Provides accurate account maintenance

Provides extraordinary customer service

Practices security procedures and protects customer confidentiality and privacy

Perform other duties and special projects as requested

Regular and consistent attendance is an essential function of this position

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.

Outstanding listening and communication skills, both written and verbal

Willing to handle customer questions and concerns with efficiency and diplomacy

Proficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applications

Knowledge of, or ability to quickly learn BancFirst products, services, policies, procedures, as well as, federal guidelines relating to banking

Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines

Detail oriented and able to manage multiple tasks

Strong attention to detail with high concern for data accuracy

Developed critical thinking and decision making skills

Flexibility in work schedule – Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m. and some holidays.

Demonstrated good attendance and punctuality

PHYSICAL REQUIREMENTS

Constant use of computer screens

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching

Ability to sit and/or stand for long periods of time during the workday

Long periods of typing and repetitive motion

Ability to lift and/or move and carry 10 pounds

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

EOE - BancFirst is an Equal Opportunity employer.