Call Center Agent Outbound Appointment Setting REMOTE

AnswerNet; United States; A distancia; USD 16.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

AnswerNet is hiring outbound call center agents to join a growing team. This is a remote role with shifts Monday through Friday between 9:00 AM and 9:00 PM EST. You will follow a script, engage customers, and meet performance goals while inputting call details and maintaining records.

We seek 1 year of call center experience, strong communication skills, and the ability to pass a background check. A high school diploma or GED is required; higher degrees are a plus.

Formación

• Must have 1 year of call center experience with automatic dialers.
• Must be 18 years or older.
• High school diploma or GED required; higher degree is a plus.

Responsabilidades

• Make outbound calls using provided script.
• Engage customers with a positive and professional attitude.
• Follow the call flow and meet performance goals.
• Accurately input call details and maintain records.
• Represent the brand with enthusiasm and integrity.
• Be reliable, punctual, and able to work independently or in a team.

Conocimientos

Excellent communication

Tele-sales techniques

Independent work

Typing skills

Zoom guidance

Call center tracking

Educación

High school diploma or GED

Descripción del empleo

Job Type: full-time

Hours: Vary Monday-Friday, 9 AM-9 pm

Wage: $14.25

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary of Position:

Are you energetic, reliable, and motivated by performance? We're hiring outbound call center agents to join our growing team! This is a great opportunity for someone who thrives in a goal-driven environment and is looking to grow into a full-time role.

Job Duties / Responsibilities / Essential Functions:

• Make outbound calls using a provided script
• Engage customers with a positive and professional attitude
• Follow the call flow and meet performance goals
• Accurately input call details and maintain records
• Represent our brand with enthusiasm and integrity
• Reliable and punctual, with a strong work ethic
• Comfortable working independently and as part of a team

Required Knowledge /Skills / Abilities / Qualifications:

• Must possess excellent communication skills.
• Have a high level of tele-sales techniques to persuade callers
• Ability to work independently with minimal supervision, but keeping the lines of communication open when you are faced with any puzzling questions or concerns.
• Intermediate data-capture, typing, grammar, and spelling skills.
• Ability to take directions from leadership via Zoom and chat
• Understanding that agent activity is closely monitored using call center technology to track productivity and quality.
• At least 1 year of actual Call center experience, working with automatic dialers
• Must be 18 years or older
• A minimum of a high school diploma or GED
• A higher degree would be of great advantage, especially for career advancement
• Must be able to pass a 7-year background check

WAH Requirements:

Computer & Internet Specs: To be successful in this remote position, the following technical requirements must be met: Processor Speed/Type: 2.6GHz or faster; Memory (RAM): 8GB minimum; Hard Drive: 500GB total storage; Available Disk Space: At least 30% available; Internet Speed: Download: Minimum 80 Mbps; Upload: Minimum 10 Mbps; Accessories: Wired headset (with microphone); External mouse; External keyboard; External monitor (recommended)

Hours of Operations / Schedules:

Shifts available Monday through Friday between 9:00 AM and 9:00 PM EST. Must be able to work a mix of morning, afternoon, and/or evening,

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.