Call Center Agent I

Arkansas Federal Credit Union; Little Rock (AR); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

No weekends

4 weeks PTO

Health insurance

Life insurance

401(k) matching

Education assistance

Volunteer hours

Job summary

Arkansas Federal Credit Union in Little Rock is seeking a friendly Call Center Agent to assist members with transactions, account history, and online banking inquiries.

You will build trust, answer inbound calls, and explain Arkansas Federal products to improve the member experience. No weekends, and full-time hours at our new HQ.

High school diploma required; 7–11 months banking or customer service preferred; on-site role with opportunities for advancement.

Qualifications

• High school diploma or equivalent.
• 7–11 months experience in banking or in customer service within the last 2 years.
• Friendly, conversational, and trustworthy.

Responsibilities

• Answer inbound calls from Members about transactions, account history, services and online banking.
• Build positive relationships and earn member trust to retain long-term connections.
• Understand Arkansas Federal products to enhance member experience.

Skills

Customer service

Banking knowledge

Call center software

Multichannel tools

Relationship building

Education

High school diploma

Tools

CRM software

Job description

Working at Arkansas Federal Credit Union

Who we are…

Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open-door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas’s Best Places to work.

What we offer…

• NO weekends!
• 4 weeks paid time off plus 11 paid holidays in the first year.
• Basic Health, Dental, and Vision plans are 100% employer paid for employees and dependents.
• Life Insurance at no cost to our employees.
• Advancement opportunities.
• Incentive compensation opportunities.
• Learning and development opportunities.
• Employer paid Long Term Disability and Life Insurance.
• 401(k) matching plus additional pension plan at $0 cost to employee.
• Education Assistance.
• Paid community involvement up to 48 hours for hourly employees

The role…

As a Call Center Agent you serve as an advocate and financial expert dedicated to helping members achieve their financial goals. Your primary responsibilities will consist of:

• Answering inbound calls from Members with questions about transactions, account history, services through our online banking platform, and investigating inquiries.
• Building positive relationships and earn member trust to retain long-term connections
• Understanding Arkansas Federal products and services in order to enhance member experience

Current Schedule(s) Available…

We are looking to fill positions at our new HQ in Little Rock. Hours of operation are 7:00 a.m. - 6:00 p.m.

To succeed, you…

• Are friendly, conversational and trustworthy
• Are proficient in using call center software and multichannel tools
• Are passionate and sincerely concerned for others
• 7-11 months experience in banking or in customer service within the last 2 years
• Are educated with at least a high school diploma or equivalent
• Are familiar with our industry and products (not required, but preferred)

EEO Statement

Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.