Call Center Agent at Three Brothers LLC Nampa, ID

Three Brothers LLC; Nampa (ID); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Paid training

Performance bonuses

Team incentives

Job summary

Three Brothers LLC in Nampa, ID is seeking a driven Appointment Setter for our call center. You will be the first voice customers hear, turning inquiries into scheduled estimates for our home improvement projects.

You’ll handle outbound and inbound calls, follow scripts while sounding natural, and aim to meet daily and weekly KPIs. We offer paid training, bonuses, and a supportive team culture that rewards performance.

Qualifications

• Experience in call centers or appointment setting preferred.
• Excellent verbal and written communication.
• Ability to handle objections professionally.
• Reliable, punctual, self-motivated.

Responsibilities

• Make outbound calls to homeowners who inquired online or by phone
• Handle objections with confidence while keeping the conversation professional and friendly
• Qualify leads and schedule appointments for home improvement estimates
• Maintain accurate records in CRM systems
• Meet and exceed daily/weekly dial, conversion, and appointment-setting KPIs
• Collaborate with team members and leadership to maximize results

Skills

Clear communication

Resilience under pressure

Target-driven

Inbound/outbound calling

Scripts following

Tools

CRM software

Phone/VOIP systems

Job description

Call Center Agent job at Three Brothers LLC. Nampa, ID. Appointment Setter – Call Center

Company: Three Brothers LLC

Location: Nampa, Idaho

Type: Full-Time

Three Brothers LLC, we pride ourselves on Remodeling with Integrity and Accuracy! Our call center is the heartbeat of our success—where first impressions are made, trust is built, and appointments are set that fuel our sales pipeline for home improvement projects like roofing, siding, windows, and bathrooms.

We are seeking a driven, energetic, and resilient Appointment Setter to join our call center team. You’ll be the first voice our customers hear, turning inbound inquiries and outbound calls into scheduled estimates for our sales consultants. This role requires persistence, professionalism, and the ability to think on your feet when handling objections.

Key Responsibilities

• Make outbound calls to homeowners who inquired online or by phone
• Handle objections with confidence while keeping the conversation professional and friendly
• Qualify leads and schedule appointments for home improvement estimates
• Maintain accurate records in CRM systems
• Meet and exceed daily/weekly dial, conversion, and appointment-setting KPIs
• Collaborate with team members and leadership to maximize results

What We’re Looking For

• Strong communication skills (clear, confident, persuasive)
• A resilient mindset—able to handle rejection and keep dialing with energy
• Experience in call centers, sales, or appointment setting preferred (not required)
• Ability to follow scripts while still sounding natural and conversational
• Reliable, punctual, and self-motivated

Why Join Us?

• Competitive hourly base pay+ performance bonuses - YOU are in control of your income! Earning potential unlimited
• Consistent growth opportunities - professional and personal
• Supportive team culture built on accountability, integrity, encouragement, and positivity
• Paid training with ongoing coaching and skill development
• Incentives and team competitions to keep the energy high

This isn’t just a job—it’s the first step into a fast-paced, high-reward environment where your voice opens doors and drives success.