Call Center Agent

Ambulatory Medical Practices MSO, Inc; Village of Suffern (NY); Hybrid; USD 27,552 - 30,307; Full time

Benefits offered by this job

Paid Time Off

Medical, dental, and vision coverage

401(k) with company match

Tuition Reimbursement

Job summary

Ambulatory Medical Practices MSO, Inc is seeking a full-time Call Center Specialist in the Village of Suffern, NY. This role involves scheduling appointments for ColumbiaDoctors providers, managing high volumes of incoming calls, and verifying patient information in the EPIC system. Candidates must possess effective communication skills, attention to detail, and a high school diploma. A hybrid work model is offered along with a competitive hourly wage of $20.00 – $22.00.

Responsibilities

• Schedule appointments for all providers and locations.
• Confirm appointments and explain office protocols.
• Cancel and reschedule appointments as needed.
• Manage a high volume of incoming calls.
• Enter and verify patient insurance and personal information.
• Address patient concerns and complaints during scheduling.
• Assist Call Center Manager with administrative support.
• Maintain knowledge of doctors’ specializations and accepted insurance.

Skills

Effective communication and customer service skills

Ability to multi-task

Attention to detail

Organizational skills

Bilingual is a plus

Education

High School Diploma or equivalent

Job description

Why Join Us?

We offer a comprehensive and competitive total rewards package that includes:

• Paid Time Off, including vacation, sick and paid holidays
• Medical, dental, and vision coverage for individuals and families, effective 30 days from hire date
• Employer-paid: Basic Life and AD&D Insurance, short- and long-term disability
• Participation in a 401(k)-retirement plan, with a company match
• Optional Flexible Spending Accounts (FSA), Health Savings Account (HSA) and Commuter Benefits
• Tuition Reimbursement, Employee Discounts, and more!

At AMP, we are dedicated to investing in the growth and development of our employees. We provide opportunities for career advancement through ongoing training, mentorship, and the chance to explore different roles within our organization. We believe in promoting from within and supporting our team members in reaching their full potential.

We are proud to provide a supportive and inclusive work environment where diversity is celebrated. AMP values the unique perspectives and experiences that each team member brings and is committed to creating equal opportunities for all employees.

Key Responsibilities

• Schedule appointments for all ColumbiaDoctors providers and locations.
• Confirm appointments and explain office protocols.
• Cancel and reschedule appointments as needed.
• Manage a high volume of incoming calls and relay detailed messages to appropriate staff members.
• Enter and verify patient insurance and personal information in the EPIC system.
• Address patient concerns and complaints during scheduling.
• Assist the Call Center Manager with administrative support as needed.
• Maintain knowledge of doctors’ specializations, practice locations and accepted insurance plans.

Experience and Skills

• Effective communication and customer service skills
• Ability to multi-task, react quickly and utilize good judgement
• Comfortable handling a high call volume
• Ability to work collaboratively as part of a team
• Empathetic and patient-centered mindset
• Attention to detail and organizational skills
• Bilingual is a plus

Education

• High School Diploma or equivalent (required)

Work Location

Hybrid.

Salary Range

$20.00 – $22.00 per hour

Job Type

Full-time

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered for this position at the time of this job ad and may be modified in the future. When determining a team member’s base salary and/or hourly rate, several factors may be considered as applicable (e.g., job type, location, years of relevant experience, education, credentials, budgets, and internal equity).