Call Center Agent

Paycom - ATS; Stamford (CT); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k)

Generous PTO

Career growth opportunities

Job summary

Spire Orthopedic Partners in Stamford, CT is seeking a Call Center Agent to register new patients and support ongoing patient communications. You will handle calls with tact, gather needed information, and relay messages to care teams. The role operates Monday–Friday from 8:00 am to 5:00 pm in a professional MSO environment.

Ideal candidates have at least a high school diploma, one year of medical experience, and familiarity with HIPAA. EMR systems like Athena/Centricity or Medi-Tech are a plus.

Qualifications

• High school diploma or equivalent required.
• One year of medical experience preferred.
• HIPAA regulations and medical terminology familiarity.
• Experience with EMR systems is a plus (Athena/Centricity, Medi-Tech).

Responsibilities

• Serve as initial contact for new patients at the call center.
• Take calls from patients needing medical care and gather necessary information.
• Take electronic messages and relay to care providers.
• Screen and transfer calls to appropriate departments.
• Enter pending documents into a patient chart in the EMR system.

Skills

Customer service

Communication

Problem solving

Windows OS

Education

High school diploma or equivalent

Tools

Athena/Centricity

Medi-Tech

Job description

# Call Center AgentMSO ONS Stamford 1230 - Stamford, CT 06905## OverviewSalary Range$19.85 - $24.80 HourlyLevelEntryPosition TypeFull TimeJob ShiftDayEducation LevelHigh School or EquivalentTravel PercentageNoneCategoryCustomer Service## Description**Hours: Monday-Friday 8:00 am to 5:00 pm****Who we are:**Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.**What you’ll do:**Responsibilities/Duties:* Serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner.* Manage calls from patients requiring medical care and provide / gather information needed.* Take electronic messages and convey information to respective medical care providers.* Screen and transfer calls to the appropriate person/department.* Assign pending documents into a patient’s chart within the EMR system.* Other duties as assigned by managers and leads.## Qualifications**Who you are:**Qualifications:* High school Diploma or equivalent.* One year of medical experience. Health care receptionist or call center experience preferred.* HIPAA and other Insurance regulations, policies, and procedures.* Medical office procedures, policies, practices and medical terminology.* Electronic medical systems are a plus, including Athena/Centricity, Medi-Tech and the like.* Strong communication skills, verbal and written.* Extensive customer service experience.* Computer skills, being proficient with Windows based software.* Strong problem-solving skills.* Ability to represent our organization in a professional manner.**What we offer:*** Excellent growth and advancement opportunities* Dynamic environment* Access to a diverse network of practitioners* Broad infrastructure of tools and programs to enhance the employee experience* Competitive Compensation* Generous PTO* Benefits package: health, dental, vision, 401(k), etc.We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).