Call Center Agent- Home Office & Remote Arizona

Perun HR; Phoenix (AZ); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in customer service is seeking a Call Center Agent for a remote position in Arizona. In this role, you will handle incoming calls, assist customers with scheduling, and promote additional services. Ideal candidates will have strong communication skills, a high school diploma, and a commitment to exceptional customer service.

Qualifications

• High school diploma or a combination of education and experience.
• Strong grammar and communication skills.
• Demonstrated success in providing exceptional customer service.

Responsibilities

• Answer incoming phone calls and assist with scheduling appointments.
• Ensure additional service opportunities are presented confidently.
• Provide feedback to supervisors on processes and customer interactions.

Skills

Communication

Customer Service

Problem Solving

Computer Skills

Fluent English

Spanish

Education

High school diploma

Job description

About the job Call Center Agent- Home Office & Remote Arizona

WHAT YOU'LL DO :

• Answer incoming phone calls, assist with scheduling appointments, and answer all questions about our services.
• Ensure that all additional service opportunities are presented to the customers in a confident manner including "why" the service would be beneficial to the experience.
• Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the customers.
• Demonstrate effective problem solving and customer relation skills.
• Communicate information clearly and accurately to the customers through the appropriate written and verbal means.
• Provide feedback to supervisors on processes and customer interactions as necessary.

YOUR SKILLS AND EXPERIENCE :

We'll provide training and information to make sure you're comfortable in your new role, however, we're looking for you to come to the table with the following skills and / or experience :

• High school diploma or a combination of education and experience
• Strong grammar and communication skills
• Strong computer skills and the ability to use multiple systems at the same time, while answering calls
• Demonstrated success in providing exceptional customer service on the phone and via email
• Fluent English required; English and Spanish would be beneficial
• Perform at, or above, the company's expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc.
• Demonstrate regular attendance and adherence to call center schedule