Prepared Foods Counter Associate

Citarella - The Ultimate Gourmet Market; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Citarella - The Ultimate Gourmet Market in New York City is seeking Prepared Foods Counter Associates to join our store teams for full-time positions behind our various food counters (prepared foods, cheese, deli, pastry/bread, etc.).

Counter Associates are responsible for providing exceptional customer service, learning our products, promoting sales, and maintaining cleanliness and presentation of the department.

Qualifications

• Excellent customer service and professional demeanor.
• Able to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Willingness to learn about Citarella products.
• Excellent attention to detail and organization.
• Able to stand long periods and perform physical tasks.

Responsibilities

• Provide exceptional customer service and fulfill customer requests
• Serve and assist customers, explain products, flavor, taste and preparation
• Maintain and replenish product in displays
• Ensure proper dating of product and inventory control
• Maintain clean and organized work station, counter displays and cases, and surrounding areas
• Maintain safety, cleanliness and display standards in compliance with Citarella policies and food safety handling procedures.
• Other reasonably assigned duties as per business need

Skills

Customer service

Teamwork

Communication

Detail oriented

Flexibility schedule

Physical stamina

Job description

Led by dynamic owner Joe Gurrera (and his commitment to superior quality) Citarella has grown from a respected NYC fish market into a full-scale, Ultimate Gourmet Market with locations across New York City, the Hamptons, and Greenwich, Connecticut. A family-run business, we’re driven by a passion for great food. We delight customers with the finest selection of fresh seafood, prime, dry‑aged beef, chef‑prepared specialties and handcrafted pastries, international cheeses, imported groceries, and more. Join our team of seasoned professionals and become a part of the fabric of the New York food scene.

Tasks/Responsibilities

Citarella, The Ultimate Gourmet Market, is seeking Prepared Foods Counter Associates to join the store teams for full‑time positions to work behind our various food counters (including prepared foods, cheese, deli, pastry/bread, etc). Counter Associates are responsible for providing exceptional customer service to all guests, learning our products, promoting sales, and maintaining cleanliness and presentation of the department. Prior food knowledge is a plus.

• Provide exceptional customer service and fulfill customer requests
• Serve and assist customers, explain products, flavor, taste and preparation
• Maintain and replenish product in displays
• Ensure proper dating of product and inventory control
• Maintain clean and organized work station, counter displays and cases, and surrounding areas
• Maintain safety, cleanliness and display standards in compliance with Citarella policies and food safety handling procedures.
• Other reasonably assigned duties as per business need

Requirements

• Excellent customer service skills and a professional demeanor
• Ability to work both independently as well as with a team
• Exceptional communication and interpersonal skills
• Willingness and ability to learn about our products
• Excellent attention to detail and organizational skills
• Ability to perform physical requirements of position including standing for extended periods of time, kneeling, stooping, using stairs, able to lift, carry, push and pull weights
• Ability to work in a high-volume, fast paced environment
• Ability to work a flexible schedule including nights, weekends and holidays

At Citarella, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Citarella will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.