Call Center Agent

Pawfect Shine; Milwaukee (WI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid training

Supportive team environment

Growth opportunities

Employee discounts

Job summary

Pawfect Shine is seeking a friendly Call Center Agent to help customers book grooming appointments and answer service questions. This entry-level role is on-site in Milwaukee, WI, with paid training and a supportive team environment.

You will handle calls, schedule and adjust appointments, and relay important details to the salon team while delivering welcoming customer service to pet owners.

Qualifications

• High school diploma preferred.
• Clear and professional communication.
• Friendly and patient personality.
• Good listening and organizational skills.
• Ability to manage multiple customer requests.
• Comfortable speaking with pet owners.
• Reliable and punctual.

Responsibilities

• Answer incoming customer calls in a friendly and professional manner
• Assist customers with scheduling grooming appointments
• Confirm, update, and reschedule appointments
• Provide basic information about available grooming services
• Answer routine questions from pet owners
• Collect and confirm appointment information
• Communicate important customer information to the salon team
• Support other customer service responsibilities as needed

Skills

Clear communication

Friendly demeanor

Patient

Listening skills

Organizational skills

Multitasking

Pet owner communication

Education

High school diploma or equivalent

Job description

Pawfect Shine is looking for a friendly and dependable Call Center Agent to assist customers with grooming appointments and general service questions. This entry-level position is ideal for someone who enjoys helping customers and communicating in a professional and welcoming manner.

Responsibilities

• Answer incoming customer calls in a friendly and professional manner
• Assist customers with scheduling grooming appointments
• Confirm, update, and reschedule appointments
• Provide basic information about available grooming services
• Answer routine questions from pet owners
• Collect and confirm appointment information
• Communicate important customer information to the salon team
• Support other customer service responsibilities as needed

Qualifications

• High school diploma or equivalent preferred
• Clear and professional communication skills
• Friendly and patient personality
• Good listening and organizational skills
• Ability to manage multiple customer requests
• Comfortable speaking with pet owners
• Reliable and punctual

Compensation & Benefits

• $18–$26 per hour, depending on experience
• Full-time, on-site position
• Paid training
• Supportive team environment
• Opportunities for professional growth and advancement
• Employee discounts on eligible services

About Pawfect Shine

Pawfect Shine is a professional pet grooming business focused on providing quality grooming services and a positive experience for pets and their owners. Our team values professionalism, cleanliness, safety, compassionate pet care, and excellent customer service.