Entry Level Customer Service Assistant

Pawfect Shine; New York (NY); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Paid training

Employee discounts

Growth opportunities

Job summary

Pawfect Shine in New York is seeking an entry level Customer Service Assistant to join our team. You will greet clients, manage appointments, check pets in for grooming, and handle payments in a friendly, professional setting.

The role supports day-to-day operations of a busy pet grooming business and offers paid training, a supportive team, and growth opportunities in a full-time, on-site environment.

Qualifications

• High school diploma or equivalent preferred.
• Excellent interpersonal and verbal communication skills.
• Friendly, professional, and customer-focused attitude.
• Strong organizational skills and attention to detail.
• Comfortable working around dogs and other pets.

Responsibilities

• Welcome customers and their pets in a friendly and professional manner.
• Schedule, confirm, and update customer appointments.
• Check pets in and out for grooming services.
• Collect and process customer payments.
• Maintain accurate customer and appointment information; keep reception and areas organized and welcoming.
• Assist with general customer service and daily salon operations as needed.

Skills

Interpersonal skills

Verbal communication

Customer service mindset

Organizational skills

Pet-friendly attitude

Education

High school diploma or equivalent

Job description

Pawfect Shine is seeking a friendly, organized, and dependable Entry Level Customer Service Assistant to join our team in New York. This position is ideal for someone who enjoys helping pet owners, providing excellent customer service, and supporting the day-to-day operations of a professional pet grooming business.

Responsibilities

• Welcome customers and their pets in a friendly and professional manner
• Schedule, confirm, and update customer appointments
• Check pets in and out for grooming services
• Collect and process customer payments
• Maintain accurate customer and appointment informationKeep the reception and customer areas organized and welcoming
• Assist with general customer service and daily salon operations as needed

Qualifications

• High school diploma or equivalent preferred
• Excellent interpersonal and verbal communication skills
• Friendly, professional, and customer-focused attitude
• Strong organizational skills and attention to detail
• Comfortable working around dogs and other pets

Compensation & Benefits

• $18-27 per hour, depending on experience
• Full-time position
• Paid training
• Supportive team environment
• Opportunities for professional growth
• Employee discounts on eligible services

Job Type

Full-time, On-site