Call Center Agent

State of Indiana; Madison (IN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

New parent leave

Job summary

The State of Indiana invites applications for a Call Center Agent position with the Indiana State Park Inns. You will provide first-class service, assist guests with reservations, and share knowledge about rooms, facilities, and promotions to enhance guest experiences.

This role emphasizes customer service, teamwork, and reliability, with duties including handling calls and emails, processing payments, and ensuring accurate guest information.

Qualifications

• High school diploma or GED certificate.
• Ability to take care of guests’ needs in a professional manner.
• Strong computer proficiency and email communication skills.
• Attention to detail and ability to resolve customer issues. Ability to work independently and as a team.
• Should expect to work afternoons, evenings, weekends, and holidays.
• May be required to wear an Indiana State Park Inns-provided uniform.
• May experience working in potentially inclement weather.

Responsibilities

• Answer phones and assist customers in making, altering, or canceling reservations.
• Respond to emails with reservation information, confirmations, and additional details.
• Advise customers regarding ongoing promotions or available upgrades that may enhance their experience.
• Answer questions regarding rooms, facilities, rates, and events.
• Accurately record customer information and charge credit cards upon successful reservations.
• Completing daily tasks as assigned.

Skills

Customer service

Computer skills

Attention to detail

Teamwork

Communication

Professional demeanor

Education

High school diploma or GED

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana State Park Inns

As one of the oldest state park lodging systems in the country, the Indiana State Park Inns proudly operates seven unique and beautiful facilities throughout our great state of Indiana. Each one offers a unique experience for guests to enjoy the sights and sounds of nature and make memories naturally!

Role Overview

At the Indiana State Park Inns, success is based on teamwork, quality, integrity, loyalty, passion, friendliness, and safety. Indiana State Park Inns workers provide friendly customer service while ensuring the general upkeep of the inn to provide guests with a high-quality experience.

Salary Information

This position starts at $12.65 per hour.

A Day in the Life:

The Call Center Agent will provide a first-class service, ensuring that the guests’ needs are met, and will do this in a pleasant manner as an ambassador of the hotel. They will be knowledgeable about the product and effective at selling it on the telephone and handling general inquiries regarding bookings, and amenities. The essential functions of this role are as follows:

• Answer phones and assist customers in making, altering, or canceling reservations.
• Respond to emails with reservation information, confirmations, and additional details.
• Advise customers regarding ongoing promotions or available upgrades that may enhance their experience.
• Answer questions regarding rooms, facilities, rates, and events.
• Accurately record customer information and charge credit cards upon successful reservations.
• Completing daily tasks as assigned.

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

• High school diploma or GED certificate.
• Ability to take care of guests’ needs in a professional manner.
• Strong computer proficiency and email communication skills.
• Attention to detail and ability to resolve customer issues.Ability to work independently and as a team.
• Should expect to work afternoons, evenings, weekends, and holidays.
• May be required to wear an Indiana State Park Inns-provided uniform.
• May experience working in potentially inclement weather.

Benefits of Employment with the Indiana State Park Inns:

Indiana State Park Inns supplements its full-time workforce with intermittent and part-time employees to effectively manage the workload. Management will determine which positions are considered part-time and which are considered intermittent. Part-time and intermittent employees enjoy flexible scheduling, have opportunities to learn new skills, and experience working in one of the most beautiful places in Indiana!
Employees who are placed in intermittent positions work less than 30 hours per week and are not eligible for benefits. Employees who are placed in part-time positions work 30-36 hours per week and are eligible for a limited benefits package which includes medical insurance, paid time off, and new parent leave.

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .