Call Center Agent

Vyve Broadband; Greenwood (SC); Remote; USD 29,000 - 35,000; Full time

Job summary

A leading company in the broadband sector is seeking a Call Center Agent to provide exceptional customer service and sales support. This fully remote role offers a competitive salary and a range of benefits, including health coverage and 401k matching. The ideal candidate will have a positive attitude, strong communication skills, and a passion for helping customers. Join a supportive team and enjoy opportunities for growth and development.

Benefits

Courtesy cable, internet, and voice services

401k with match

Health benefits (Medical, Dental, Vision)

Paid Training

PTO

Career progression with incentives

Qualifications

• Minimum two years of customer service and sales experience preferred.
• High school diploma required, college degree preferred.

Responsibilities

• Assist customers with sales, billing inquiries, and technical issues.
• Find and sell Vyve products and services.

Skills

Communication

Sales

Customer Service

Technical Aptitude

Education

High School Diploma

College Degree

Job description

Join to apply for the Call Center Agent role at Vyve Broadband.

Get paid to talk, listen, and resolve issues! Remote opportunities available.

Salary Range: $29,000 - $35,000 annually, plus sales commissions and an annual bonus of 5% of base pay.

Amazing Benefits: Courtesy cable, internet, and voice services (if in service area), 401k with match, health benefits (Medical, Dental, Vision), Paid Training, PTO, and career progression with incentives and wage increases.

Vyve Broadband, Eagle, and Northland serve largely non-urban communities across 16 states with broadband, fiber, cable TV, and voice services.

This is a fully remote/work from home position.

Role Description

The primary function of the Call Center Agent is to utilize sales, customer service, and technical skills to assist Vyve Broadband’s customers nationwide. Our call center operates 24/7, so shift schedules vary. Responsibilities include:

• Finding and selling Vyve products and services
• Handling billing inquiries and payments
• Troubleshooting basic technical issues with phone, internet, or cable services

Focus areas may include sales, billing, or customer support based on departmental needs. We seek individuals who can provide high-quality service and recommend solutions based on customer needs.

Desired Qualities

• Positive attitude and enthusiasm for sales and customer service
• Enjoyment of fast-paced sales environments
• Ability to perform under pressure
• Flexibility to adapt to changing needs
• Technical aptitude to support basic technical questions

Candidate Profile

• Excellent communication skills and technical aptitude
• Minimum two years of customer service and sales experience preferred; high school diploma required, college degree preferred
• Charismatic problem-solver and effective communicator
• Self-directed, resourceful, and competitive

Benefits

• A fun, supportive team environment
• Management support for growth
• Training and development opportunities
• Subsidized health plans, life insurance, disability coverage
• 401k plan and paid time off
• Competitive compensation with base pay plus commission
• Courtesy services for employees within service areas

Equal Opportunity Employer. Pre-employment screening required.