Call Center Agent

Law Firm Carolinas; Greensboro (NC); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits after 90 days

Medical, dental, vision

Life insurance

Disability insurance

401k match

Descripción de la vacante

Law Firm Carolinas in Greensboro is seeking a full-time Call Center Agent for our collections department. The role requires a collections customer service background, handling inbound and outbound calls in a fast-paced office environment, and being proficient with Microsoft Office and data entry (typing at least 75 wpm).

This in-office position includes a comprehensive benefits package after 90 days (medical, dental, vision, life and disability, 401k match).

Formación

• Call center experience in collections, inbound/outbound
• Proficient with Microsoft Office and data entry
• Typing speed at least 75 wpm
• Bilingual Spanish is a plus

Responsabilidades

• Manage large volumes of inbound and outbound calls
• Follow scripts and adhere to debt collection practices
• Explain processes and answer client questions
• Collect and verify customer information
• Maintain call center records in the database

Conocimientos

Phone & Verbal communication

Active listening

Data entry

People skills

Collections customer service

Attention to detail

Professionalism

Multitasking & time management

Adaptability

Typing 75 wpm

Herramientas

Microsoft Office

Descripción del empleo

Busy medium size law firm located in Greensboro is seeking a full time call center agent for our collections department. Candidate must have collections customer service background, ideally in a call center environment, handling inbound and outbound calls in a fast paced environment. Candidate will need to be well-versed in Microsoft’s suite of programs and data entry, able to type at least 75 wpm and be familiar with general office work including but not limited to printing, scanning, and mail machines. Candidate should be very organized, detail-oriented, and able to handle a high volume workload. Bilingual in Spanish is a plus.

This is a full-time, in office position with a comprehensive benefits package after 90 days that includes medical, dental, vision, life insurance, long-term and short-term disability coverage, and 401k match. The hours are 8:30 am – 5:30 pm, Monday – Friday.

Call Center Agent Job Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics - fair debt collection practices
• Inform clients by explaining the process; answering questions; providing information; researching issues
• Collect customer information pertinent to business objectives such as name, address, demographic, and financial information
• Keep records of all conversations in our call center database in a comprehensible way

Call Center Agent Skills / Qualifications:

• Strong phone and verbal communication skills along with active listening
• Data entry skills
• People skills
• Previous experience in a collections customer service/support role
• Attention to detail
• Professionalism
• Ability to multi-task, set priorities and manage time effectively
• Adaptability to different personality types