Call Center Agent

Remote Jobs; Florida; Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

Acrisure is seeking a Remote Sales Support Associate for our health insurance call center. This seasonal, unlicensed role focuses on client retention and customer service. You will identify interested prospects and connect them with our licensed agents, while ensuring strict compliance with guidelines.

Responsibilities include client outreach, data entry in the CRM, and collaboration with cross-functional teams to support sales without quoting rates or discussing plan specifics.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service or related experience.
• No active health or life insurance license required.
• Reliable internet and quiet home workspace needed.
• Bilingual English/Spanish is a plus.

Responsibilities

• Client Retention: reach out to clients via phone, email, and digital channels to generate interest.
• Customer Intake: collect basic contact information and non-regulated details for handoff to licensed staff.
• Data Management: log interactions accurately in the CRM system.
• Strict Compliance: do not quote rates or discuss specific plan benefits; avoid sales activity.

Skills

Verbal communication

Active listening

Empathy

CRM navigation

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

CRM platforms

Phone systems

Job description

Position Description: Role Overview- seasonal We are seeking a motivated and energetic Remote Sales Support Associate to join our growing health insurance call center. In this role, you will focus on client retention and customer service. Because this is an unlicensed position, you will not sell or quote insurance policies directly. Instead, your primary goal is to identify interested prospects and connect them with our team of licensed agents.

• Client Retention: Connect with clients via phone, email, and digital outreach to introduce our agency's services and generate interest.
• Customer Intake: Gather basic contact information and preliminary, non-regulated details from prospects to hand off to licensed staff.
• Data Management: Maintain, update, and log client interactions accurately within our customer relationship management (CRM) database.
• Strict Compliance: Adhere strictly to state and federal insurance guidelines by never quoting rates, explaining specific plan benefits, or closing sales.

Qualifications & Requirements

• Education: High school diploma or equivalent required.
• Experience: 1-2 years of experience in customer service, telemarketing, inside sales, or general administrative support.
• Licensing: No active health or life insurance license is required (and no selling of insurance is permitted).
• Technical Setup: Access to a reliable, high-speed internet connection and a quiet, distraction-free remote workspace.
• Skills: Strong verbal communication, active listening with empathy along with patience, and comfort with navigating Phone, and CRM platforms and basic computer systems. Bilingual (English/Spanish

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• ... and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents:

Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Welcome, your new opportunity awaits you.