Call Center Agent

Acrisure, LLC; Miami (FL); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Acrisure Trade Credit is seeking a motivated Remote Sales Support Associate to join our health insurance call center. This unlicensed role focuses on client retention, customer intake, and data management while guiding prospects to licensed agents.

You will work remotely with flexible scheduling, ensuring compliance with state and federal guidelines. A collaborative environment supports growth, with on-site presence for team alignment when needed.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in customer service, telemarketing, inside sales, or general administrative support.
• Licensing: No active health or life insurance license is required (and no selling of insurance is permitted).

Responsibilities

• Client retention: connect with clients via phone, email, and digital outreach to introduce services and generate interest.
• Customer intake: gather basic contact information and preliminary details from prospects to hand off to licensed staff.
• Data management: log and update client interactions in the CRM database.
• Strict compliance: adhere to insurance guidelines; do not quote rates, explain plan benefits, or close sales.

Skills

Verbal communication

Active listening

Empathy

Patience

CRM navigation

Education

High school diploma

Tools

CRM platforms

Phone

Basic computer systems

Job description

Position Description: Role Overview- seasonal We are seeking a motivated and energetic Remote Sales Support Associate to join our growing health insurance call center. In this role, you will focus on client retention and customer service. Because this is an unlicensed position, you will not sell or quote insurance policies directly. Instead, your primary goal is to identify interested prospects and connect them with our team of licensed agents. Key Responsibilities • Client Retention: Connect with clients via phone, email, and digital outreach to introduce our agency's services and generate interest. • Customer Intake: Gather basic contact information and preliminary, non-regulated details from prospects to hand off to licensed staff. • Data Management: Maintain, update, and log client interactions accurately within our customer relationship management (CRM) database. • Strict Compliance: Adhere strictly to state and federal insurance guidelines by never quoting rates, explaining specific plan benefits, or closing sales. Qualifications & Requirements • Education: High school diploma or equivalent required. • Experience: 1–2 years of experience in customer service, telemarketing, inside sales, or general administrative support. • Licensing: No active health or life insurance license is required (and no selling of insurance is permitted). • Technical Setup: Access to a reliable, high-speed internet connection and a quiet, distraction-free remote workspace. • Skills: Strong verbal communication, active listening with empathy along with patience, and comfort with navigating Phone, and CRM platforms and basic computer systems. Bilingual (English/Spanish**Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.****Why Join Us:**At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.**Employee Benefits**We also offer our employees a comprehensive suite of benefits and perks, including:* **Physical Wellness:** Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.* **Mental Wellness:** Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.* **Financial Wellness:** Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.* **Family Care:** Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.* **... and so much more!***This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.***Acrisure is an Equal Opportunity Employer.** We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting *[e-mail]*.Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.