Call Center Agent

IQVIA; Detroit (MI); Remote; Full time

Job summary

A leading global provider in healthcare solutions is seeking a Call Center Agent to support patients. This role involves conducting calls, maintaining confidentiality, and managing data. Ideal candidates will have customer service experience and a high school diploma. Work from home opportunity with flexible hours.

Qualifications

• Prior customer service experience required.
• Experienced handling escalated/unsatisfied customers required.
• Working knowledge of medical/hospital setting preferred.

Responsibilities

• Conduct in/outbound calls to notify potentially affected facilities.
• Data entry and management within provided database.
• Perform research to schedule remediation trips for recalls.

Skills

Customer Service

Detail-oriented

Organizational Skills

Education

High School Diploma

Tools

SAP

Salesforce

Microsoft Office

Job description

As a global leader in commercial solutions, IQVIA is dedicated to delivering impact both nationally and internationally. Our collaborative teams play a vital role in ensuring that biopharmaceuticals, medical devices, patient support services reach those who need them. We offer valuable insights to customers and demonstrate product value to payers, physicians, and patients. Whether acting as a sales force to physicians or providing education to patients or prescribers, you can contribute to delivering real-world medical breakthroughs with the right experience. Explore the possibilities and be part of shaping a healthier future with us.

In partnership with our client, a leading global device manufacturing company, we are actively searching for Call Center Agent to deliver on our commitment to serve patients.

Responsibilities:

· Conduct in/outbound calls to notify potentially affected facilities.

· Maintain appropriate level of confidentiality and a high level of professionalism.

· Adhere to provided script and messaging protocols.

· Data entry and management within provided database.

· General clerical duties

· Perform research to schedule remediation trips for recalls.

· Polite and professional phone demeanor

· Applies knowledge and skills to complete own work.

Qualifications

· High school diploma or equivalent

· Prior customer service experience required

· Use of SAP and Salesforce (plus but not needed)

· Working knowledge of the medical/hospital setting required (plus but not needed)

· Experienced handling escalated/unsatisfied customers required

· Working knowledge of Microsoft office: Outlook, Excel, Microsoft Word

· Detail-oriented, well organized and able to handle multiple tasks.

The potential base pay range is from $20 to $23 per hour, depending on experience.

Willing to work 7am to 3:30 PST but also flexibility if hours change.

Work from home.

#LI-Remote

#LI-DNP

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role is $20-$23 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.