Home-Based Call Center Agent - Donation Processing - Pledge

Freddie Mac; North Charleston (SC); Remote; Full time

Job summary

A non-profit organization is seeking a Home-Based Call Center Agent to process donations and provide exceptional customer service. Enjoy flexible hours and the ability to work from home while being part of a supportive team. Opportunities for advancement based on performance await you.

Benefits

Flexible hours

Work from home

Opportunities for advancement

Qualifications

• Strong verbal communication skills required.
• Reliable internet connection and a quiet workspace needed.

Responsibilities

• Handle inbound and outbound calls to process donations.
• Provide excellent customer service to donors.
• Accurately enter donor information into the database.

Skills

Communication

Customer Service

Education

High School Diploma

Tools

Microsoft Office

Job description

Home-Based Call Center Agent - Donation Processing - Pledge

Employer Industry: Non-Profit Organizations

Why consider this job opportunity:
- Starting pay of $14-15/hour, with opportunities for increases
- Opportunities for advancement based on performance
- Work from the comfort of your home
- Supportive team environment
- Flexible hours, including the ability to set your own schedule

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls to process donations for various non-profit organizations
- Provide excellent customer service to donors, addressing their questions and concerns
- Accurately enter donor information into the database
- Follow up with donors as needed to ensure satisfaction
- Meet and exceed performance metrics to qualify for advancement opportunities

What is Required (Qualifications):
- High school diploma or equivalent
- Strong verbal communication skills
- Reliable internet connection and a quiet workspace
- Basic computer skills, including proficiency with Microsoft Office
- Ability to work flexible hours, including evenings and weekends

How to Stand Out (Preferred Qualifications):
- Experience in customer service or call center environments
- Familiarity with non-profit organizations and fundraising processes

#NonProfit #CustomerService #WorkFromHome #FlexibleHours #CareerAdvancement

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