Call Center Agent

Surib; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Surib in Dayton, OH is seeking a Call Center Agent to handle customer communications by phone and provide professional assistance with questions, scheduling, and follow-up.

The role requires strong communication, active listening, and precise documentation. Experience is helpful but not required; reliable, punctual, and able to manage multiple tasks will ensure success in this busy environment.

Qualifications

• Clear and professional telephone communication.
• Strong customer service and listening skills.
• Good problem-solving and organizational abilities.
• Basic computer and data-entry skills.
• Ability to handle multiple calls and tasks efficiently.
• Dependable and punctual.

Responsibilities

• Answer incoming customer calls professionally.
• Provide accurate information about company services and processes.
• Schedule and confirm appointments when needed.
• Make outbound calls for customer follow-up and confirmations.
• Document customer interactions accurately.
• Update customer information in company systems.
• Route questions or concerns to the appropriate team member.
• Follow up on customer requests as needed.

Skills

Phone communication

Customer service

Listening skills

Problem-solving

Organizational skills

Data entry

Reliability

Tools

Basic computer tools

Job description

Position Overview

The Call Center Agent handles customer communications by phone and provides professional assistance with questions, scheduling, and follow-up. The position requires strong communication skills, active listening, and accurate documentation.

Key Responsibilities

• Answer incoming customer calls professionally
• Provide accurate information about company services and processes
• Schedule and confirm appointments when needed
• Make outbound calls for customer follow-up and confirmations
• Document customer interactions accurately
• Update customer information in company systems
• Route questions or concerns to the appropriate team member
• Follow up on customer requests as needed

Qualifications

• Clear and professional telephone communication
• Strong customer service and listening skills
• Good problem-solving and organizational abilities
• Basic computer and data-entry skills
• Ability to handle multiple calls and tasks efficiently
• Dependable and punctual
• Previous call center or customer service experience is helpful but not required