Call Center Agent

Foxfruit; Columbus (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid training

Professional development

Supportive team environment

Customer communication skill building

Career advancement opportunities

Competitive compensation

Job summary

Fox Fruit is seeking a Call Center Agent to handle incoming customer calls, answer questions, and assist with routine service needs. The ideal candidate will be comfortable communicating by phone and maintain organization and professionalism throughout each interaction.

The role requires clear telephone communication, strong listening skills, and a patient, dependable attitude in a fast-paced environment. Prior call center or customer service experience is preferred and training is provided.

Qualifications

• High school diploma or equivalent.
• Clear and professional telephone communication.
• Strong listening and problem-solving skills.
• Patient, organized, and dependable.
• Comfortable working in a fast-paced call environment.
• Ability to work effectively with team members.
• Previous call center or customer service experience is preferred.

Responsibilities

• Answer incoming customer calls promptly and professionally.
• Provide information about products, services, and promotions.
• Listen carefully to customer questions and identify their needs.
• Assist with routine service requests and concerns.
• Record call details and customer information accurately.
• Conduct follow-up calls when appropriate.
• Escalate complex concerns to the appropriate team member.
• Follow established customer service procedures and standards.

Skills

Clear communication

Active listening

Problem-solving

Team player

Education

High school diploma

Tools

Call center software

Job description

About Fox Fruit

AtFox Fruit, we believe that every business deserves a smart, adaptivemarketing partner. Our team of experts blends strategic insight andcreative solutions to deliver results that matter. We are committed tofostering organic growth for our clients through innovative approachestailored to their unique needs

Position Summary

The Call Center Agent will handle incoming customer calls, answer questions, and assist with routine service needs. The ideal candidate is comfortable communicating by phone and can remain organized and professional throughout each interaction.

Responsibilities

• Answer incoming customer calls promptly and professionally
• Provide information about products, services, and promotions
• Listen carefully to customer questions and identify their needs
• Assist with routine service requests and concerns
• Record call details and customer information accurately
• Conduct follow-up calls when appropriate
• Escalate complex concerns to the appropriate team member
• Follow established customer service procedures and standards

Qualifications

• High school diploma or equivalent
• Clear and professional telephone communication
• Strong listening and problem-solving skills
• Patient, organized, and dependable
• Comfortable working in a fast-paced call environment
• Ability to work effectively with team members
• Previous call center or customer service experience is preferred

Benefits

• Paid training
• Professional development opportunities
• Supportive team environment
• Customer communication skill development
• Career advancement opportunities
• Competitive compensation