Call Center Agent

Medacare Transportation Inc; Cincinnati (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Russian language incentive

Job summary

Meda Care Transportation Inc is seeking a friendly Customer Service Representative to handle inbound service calls from our Cincinnati office. The role requires professionalism, clear English communication, computer literacy, and HIPAA-compliant conduct.

You will coordinate with Dispatchers to arrange transportation, resolve client concerns, and perform general office duties. Russian language skills are a plus, with an additional $1/hour incentive for bilingual applicants.

Qualifications

• High school diploma or equivalent.
• Ability to work effectively with a diverse group of persons.
• Ability to speak English clearly and precisely.
• Knowledge of computer technology and equipment.

Responsibilities

• Promptly answers incoming telephone calls in a courteous and professional manner.
• Coordinates simultaneously mental, manual, and visual activities when talking on the telephone and using the computer.
• Promptly contacts Dispatchers to coordinate transportation service.
• Conducts self in accordance with HIPAA guidelines/regulations.
• Handles and promptly resolves client complaints.
• Other office duties as assigned.

Skills

Computer literacy

English communication

Customer service

Russian language skills

Education

High school diploma or equivalent

Tools

HIPAA knowledge

Job description

8:00 AM to 5:00 PM

Function:

The Customer Service Representative performs office duties of answering all incoming service telephone calls.

Responsibilities

• Promptly answers incoming telephone calls in a courteous and professional manner.
• Coordinates simultaneously mental, manual, and visual activities when talking on the telephone and using the computer.
• Promptly contacts Dispatchers to coordinate transportation service.
• Conducts self in accordance with HIPAA guidelines/regulations.
• Handles and promptly resolves client complaints.
• Other office duties as assigned.

Qualifications

• High school graduate or equivalent.
• Must have the ability to work effectively and professionally with a diverse group of persons.
• Ability to speak English clearly and precisely.
• Knowledge of computer technology and equipment.

10490 Taconic Terrace

Cincinnati, OH 45215

[phone] Office

Meda Care Transportation Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legal.

Russian language skills are a plus! Bilingual Russian speakers receive an additional $1/hour incentive.