Call Center Agent

Vyve Broadband; Abilene (TX); Remote; USD 29,000 - 35,000; Full time

Job summary

A leading broadband provider is seeking a Call Center Agent to assist customers nationwide. This fully remote role involves sales, customer service, and technical support. Ideal candidates will have strong communication skills and a positive attitude, along with a minimum of two years in customer service and sales. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth.

Benefits

Courtesy Cable, Internet, and Voice Services

401k with Match

Health Benefits (Medical, Dental, Vision)

Paid Training

PTO

Employee Discounts on Services

Qualifications

• Minimum two years customer service and sales experience.

Responsibilities

• Finding and selling Vyve products and services.
• Handling billing inquiries and processing payments.
• Troubleshooting basic technical issues.

Skills

Communication

Technical Aptitude

Sales

Customer Service

Education

High School Diploma or Equivalent

College Degree Preferred

Job description

Join to apply for the Call Center Agent role at Vyve Broadband.

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Get paid to talk, listen, and resolve issues!

Remote opportunities available.

Salary range: $29,000.00-$35,000.00 annually, plus sales commissions, and an annual bonus of 5% of base pay.

Amazing Benefits: Courtesy cable, internet, and voice services (if in service area), 401k with match, health benefits (Medical, Dental, Vision), Paid Training, PTO, and opportunities for career progression with cash incentives and wage increases.

Vyve Broadband, Eagle, and Northland are leading broadband providers serving largely non-urban communities across 16 states, offering high-speed Internet, cable TV, and voice services for residential and business customers.

This is a fully remote/work-from-home position.

Role: Call Center Agent

This exciting remote role involves using sales, customer service, and technical skills to assist Vyve Broadband’s customers nationwide. The call center operates 24/7, so shift schedules will vary. Responsibilities include:

• Finding and selling Vyve products and services
• Handling billing inquiries and processing payments
• Troubleshooting basic technical issues with phone, internet, or cable services

Focus areas may include sales, billing, or customer support based on departmental needs. We seek individuals who can deliver high-quality service and recommend solutions based on customer needs.

What Vyve Looks For:

• Positive attitude and enthusiasm for sales and customer service
• Drive to succeed in a fast-paced environment
• Perseverance under pressure
• Flexibility to adapt to changing needs
• Technical aptitude and support skills

Ideal Candidate:

• Excellent communication skills, technical aptitude, and ability to match products to customer needs
• Minimum two years customer service and sales experience; high school diploma or equivalent (college degree preferred)
• Charismatic problem-solver and creative thinker
• Self-motivated, resourceful, and competitive

Benefits for You:

• Supportive team environment
• Growth opportunities and training
• Subsidized medical, dental, and vision plans; voluntary life and disability insurance
• Company-paid life insurance, paid vacation, holidays, and sick leave
• 401k plan and paid time off
• Employee discounts on services within the service area

Equal Opportunity Employer. Pre-employment drug test, motor vehicle record, and background check required.

Vyve Broadband, Northland Communications, and Eagle Broadband are committed to equal opportunity employment and do not discriminate based on protected characteristics.

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