Call Agent (Retirement Counselor 1)

Oregon Inc; Tigard (OR); Hybrid; USD 48,000 - 67,000; Full time

Benefits offered by this job

Work-life balance

11 paid holidays a year

Competitive benefits package

Hybrid work

Job summary

Oregon Inc in Tigard, Oregon, is seeking three Call Agent (Retirement Counselor 1) positions in the Operations Division to handle member inquiries via phone and provide clear information on retirement rights and estimates. Roles are hybrid, with one week onsite per month at HQ and the rest remote.

Minimum qualifications include one year of customer service experience or 12 college credits in business/public administration/finance.

Qualifications

• One year of customer service experience which included explaining rules, programs, or procedures.
• 12 quarter (8 semester) college credits in Business, Public Administration, or Finance.

Responsibilities

• Respond to telephone inquiries with friendly, informative guidance on membership, withdrawal, and retirement rights.
• Explain retirement plan information and estimates to members.
• Mail forms and assist with initial contact and follow-up.

Skills

Customer service

Communication

Adaptability

Teamwork

Education

Business/Public Administration/Finance coursework

Job description

Initial Posting Date: 11/10/2026 Application Deadline: 11/19/2026 Agency: Public Employees Retirement System Salary Range: $4,312 - $5,988 Position Type: Employee Position Title: Call Agent (Retirement Counselor 1)

If you are a dependable individual with exceptional communications skills and a commitment to a high level of customer service, then this job is for you! The Public Employees Retirement System is recruiting for three Call Agent (Retirement Counselor 1) positions within the Operations Division, Member Information Center (MIC). There is one (1) full-time, permanent position and two (2) full-time, limited duration positions that are expected to last through June 30, 2027; however, based on workload need and funding, they could end at any time, be extended, or become permanent. These are hybrid work positions based at our headquarters office in Tigard, Oregon. The successful candidates are required to work one week per month onsite at HQ. The remainder of the time can be worked remotely. This recruitment will be used to establish a list of qualified applicants to fill the current vacancies and may be used to fill future vacancies as they occur. These positions are represented by the Service Employees International Union (SEIU). We serve the people of Oregon by administering public employee benefit trusts to pay the right person, the right benefit, at the right time.

Operations Division

The PERS Operations Division provides services to PERS members along the entire life cycle of their public service career: from their first job with a PERS-participating employer until their retirement. The division helps ensure that PERS fulfills its mission to provide the right person the right benefit at the right time. The Operations Division supports four benefit programs for members of the three PERS plans (Tier One, Tier Two, and the Oregon Public Service Retirement Plan (OPSRP)):

• 1. The lifetime pension.
• 2. The Individual Account Program (IAP).
• 3. The Oregon Savings Growth Plan (OSGP).
• 4. The PERS Health Insurance Program (PHIP).

The Member Services is responsible for providing accurate information and timely services to PERS members. Services are provided by the Member Information Center, Correspondence, Education and Team One Follow-up.

Member Information Center (MIC)

The Member Information Center (MIC) is the agency’s dedicated reception and contact center. The MIC receives inbound member calls, provides information and assistance, records member interactions, gathers information, and/or troubleshoots member issues for resolution. All MIC staff will need to have a broad understanding of PERS, Oregon Revised Statutes, Oregon Administrative Rules, and be confident in addressing member needs and inquiries.

What you will be doing

These positions are responsible for responding to telephone inquiries and providing friendly and informative interactions, general PERS information to members, beneficiaries, or their representatives on all membership, withdrawal, and retirement rights, interpreting and communicating retirement plan information, explaining estimates, explaining, and mailing forms. These are not retirement or investment planning positions.

Benefits of Working for the State of Oregon & the Public Employees Retirement System

We strive to create an environment that is supportive and encourages work-life balance.

• Work/life balance
• 11 paid holidays a year
• a competitive benefits package

Advancement and learning opportunities that will help grow your career with the State of Oregon. Hybrid work

Eligibility

To work for the Oregon state government, you need to be a U.S. citizen, or a qualified non-citizen. Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.

The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Finalists will be subject to a criminal history check. Criminal records are compared against the needs of the position and if found to conflict then may lead to disqualification. Eligible veterans who meet the qualifications will be given veterans' preference. For more information, please visit Veterans Resources, or call Oregon Department of Veterans' Affairs at: 1-800-692-9666.

What Are We Looking For? Minimum Qualifications

Call Agent (Retirement Counselor 1) One year of customer service experience which included explaining rules, programs, or procedures. OR 12 quarter (8 semester) college level credit hours in Business, Public Administration, or Finance.

Candidates who are the most competitive will possess the following skills, background, and areas of experience: Communication and Member Service Strong communicator who listens actively, adapts their style to the audience, and is open to negotiating or compromising with members Prior customer service experience in a fast-paced, high-volume environment, with a commitment to getting results despite obstacles or distractions Work Style and Problem-Solving Organized and motivated, able to meet daily, weekly, and monthly productivity goals by prioritizing time and resources effectively Analytical, critical thinker who approaches problem-solving with creativity and flexibility Teamwork and Professionalism Thrives in a respectful, diverse work environment Takes responsibility, welcomes constructive feedback, and is willing to compromise Follows PERS policies and shows dependability and consistency within a team environment Preferred Prior PERS experience

Information About Us

PERS is an Equal Opportunity, Affimative Action Employer Committed to Workforce Diversity.

We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”