Call Agent

Adecco (Portugal); Dallas (TX); Remote; USD 23,000 - 33,000; Full time

Job summary

Adecco USA is seeking a remote Brand Ambassador to deliver luxe client experiences for a prestigious brand. The role supports customers via phone, email, chat, SMS, and social media, with personalized product guidance, order support, and repair coordination. Timely storytelling and relationship-building are key across channels.

Occasional meetings in the Dallas area are required. This temporary assignment through January 4 offers a flexible home-office setup, with training and collaboration

Qualifications

• Experience in customer service, contact centers, retail, hospitality, or a related field.
• Strong written and verbal communication with a professional demeanor.
• Ability to work remotely from a private home office with reliable internet.
• Willingness to work evenings, weekends, and holidays as needed.

Responsibilities

• Provide high-quality customer support across phone, email, chat, SMS, and social media.
• Advise clients on product selection, sizing, personalization, services, warranties, and delivery.
• Handle orders, shipping updates, returns, exchanges, and repair inquiries.
• Build strong client relationships through proactive outreach.
• Support retail partners by resolving concerns and providing escalated help.
• Document interactions accurately in CRM and support follow-ups.
• Participate in training and projects to drive continuous improvement.

Skills

Customer service

Communication

MS Office

eCommerce experience

Luxury retail

Salesforce

SAP

Social media

Remote work readiness

Flexible hours

Tools

CRM systems

Job description

Location:

Remote, occasional meetings in local boutique (Candidates must be based in the Dallas, TX area)

Pay Rate:

$20.50/hour

Duration:

Temporary assignment through January 4

We are seeking a customer-focused Brand Ambassador to deliver exceptional client experiences for a prestigious luxury brand. This fully remote role supports customers through phone, email, chat, SMS, and social media while providing personalized product guidance, order support, repair coordination, and relationship-building services.

Key Responsibilities:

• Deliver high-quality customer support across multiple communication channels.
• Guide clients on product selection, sizing, personalization, services, warranties, and delivery options.
• Manage order follow-up, shipping updates, returns, exchanges, and repair/service inquiries.
• Build and maintain strong client relationships through proactive outreach and exceptional service.
• Support retail and boutique partners by resolving customer concerns and providing escalated assistance when needed.
• Accurately document customer interactions and utilize CRM tools to support follow-up activities.
• Participate in training, coaching, and special projects to support continuous improvement initiatives.

Qualifications:

• Experience in customer service, contact centers, retail, hospitality, or a related field.
• Strong written and verbal communication skills with a professional and polished demeanor.
• Comfortable working with multiple systems and Microsoft Office applications.
• Experience with eCommerce, luxury retail, Salesforce, SAP, or social media platforms is a plus.
• Ability to work independently in a dedicated private home office with reliable internet access.
• Flexible availability, including evenings, weekends, and holiday schedules as needed.

Preferred:

• Luxury retail, jewelry, fashion, or high-end customer service experience.
• Experience with virtual sales, clienteling, or relationship management.
• Additional language skills are a plus.

Fine print:

This is a W2 position.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. There is no PTO or holiday pay for contracts. Sick leave is accrued where applicable, check your state laws.

Equal Opportunity Employer/Veterans/Disabled

Must be authorized to work in the U.S. without employer sponsorship.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.