Calibration Technician I, Customer Support

Hexagon AB; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Hexagon Manufacturing Intelligence in Novi, MI is seeking a Calibration Technician to calibrate, certify, maintain, and support portable metrology products. The role emphasizes ISO 17025 compliance, NIST traceability, and accuracy in a lab and production environment.

The technician will work with Absolute Arms, Laser Trackers, NextSense systems, and AICON Scanners, handling precision equipment up to 80 pounds and providing documentation, reports, and continuous improvement support.

Qualifications

• Experience calibrating portable coordinate measuring machines (PCMMs) and related metrology equipment.
• Familiarity with ISO 17025 and NIST traceability.
• Strong mechanical aptitude and attention to detail.
• Ability to read technical drawings and procedures.
• Experience in ISO calibration labs is a plus.

Responsibilities

• Calibrate and certify portable metrology products to ISO 17025.
• Maintain calibration records and generate certificates and reports.
• Troubleshoot and repair equipment; perform maintenance as needed.
• Support ISO 17025 compliance and quality audits.
• Assist with training junior technicians and process improvements.

Skills

Calibration

Metrology equipment

Precision measurement

GD&T

ISO 17025

Education

Associate degree or technical certification

Tools

SMax calibration software

Portable metrology equipment

Job description

Shift: 2nd - 2:00 PM to 4:00 PM start time

Hexagon Manufacturing Intelligence is seeking a detail-oriented Calibration Technician to join our team. This role is responsible for calibrating, certifying, maintaining, and supporting Hexagon’s portable metrology products, including Absolute Arms, Laser Trackers, NextSense systems, and AICON Scanners. The Calibration Technician plays a critical role in ensuring our products meet the highest standards of measurement accuracy, quality, and compliance with ISO 17025 and NIST traceability requirements.

This position requires strong mechanical aptitude, attention to detail, and the ability to work with precision measuring equipment in a laboratory and production environment. Due to the nature of calibrating portable measuring arms, this is a physically active role that requires regularly lifting and maneuvering equipment weighing up to 80 pounds.

Job Responsibilities

• Calibration & Certification
• Perform accurate calibration and certification of Hexagon portable metrology products in accordance with ISO 17025, NIST traceability requirements, and established quality procedures.
• Verify measurement accuracy and ensure all calibration activities meet internal and customer quality standards.
• Generate calibration certificates and reports using SMax and other calibration software.
• Equipment Maintenance & Repair
• Inspect, troubleshoot, maintain, and repair portable metrology equipment as needed.
• Ensure all company-owned calibration equipment, tools, and measurement devices remain calibrated and in proper working condition.
• Identify equipment issues and recommend corrective actions or upgrades.
• Documentation & Quality
• Maintain complete and accurate calibration records, reports, certificates, and service documentation.
• Follow documented work instructions, quality procedures, and safety guidelines.
• Support ISO 17025 compliance initiatives and internal quality audits.
• Technical Support & Continuous Improvement
• Assist with root cause analysis and resolution of equipment performance issues.
• Participate in process improvement initiatives to improve efficiency, quality, and customer satisfaction.
• Support engineering, manufacturing, service, and quality teams on calibration-related activities.
• Assist with special projects and additional duties as assigned.
• Calibration Technician II (if applicable)
• Provide guidance and training to less experienced technicians.
• Share technical expertise and support continuous development within the calibration team.

Qualifications

Required:

High school diploma or GED required; Associate degree or technical certification preferred.

Experience calibrating portable coordinate measuring machines (PCMMs), precision measuring equipment, industrial instrumentation, or similar equipment preferred.

Strong mechanical aptitude with experience using hand tools and precision measuring instruments.

Ability to read and interpret technical drawings, procedures, and work instructions.

Basic computer proficiency, including Microsoft Office applications.

Experience using calibration software is preferred.

Excellent attention to detail and organizational skills.

Ability to work independently while contributing effectively within a collaborative team environment.

Experience working in an ISO 17025 accredited calibration laboratory.

Knowledge of geometric dimensioning and tolerancing (GD&T).

Familiarity with metrology software and quality management systems.Knowledge, Skills & Competencies:

Strong mechanical troubleshooting skills

Excellent analytical and problem-solving abilities

High level of precision and attention to detail

Strong organizational and documentation skills

Effective verbal and written communication skills

Self-motivated with the ability to prioritize multiple tasks

Commitment to quality, safety, and continuous improvement.

Employees must be able to:

Frequently remain in a stationary position for extended periods while performing precision calibration activities.

Frequently bend, kneel, crouch, reach, and position equipment during calibration and testing.

Use manual dexterity to operate computers, calibration equipment, hand tools, and measuring instruments.

Regularly move throughout the laboratory, office, and manufacturing environments.

Frequently lift, carry, position, and maneuver equipment weighing up to 80 pounds as part of portable measuring arm calibration activities.

Have close vision, depth perception, color vision, and the ability to adjust focus when inspecting precision components and measurement data.Work Environment:

Laboratory and manufacturing environment with occasional office work.

Use of precision measuring equipment and specialized calibration software.

May require occasional overtime to support customer commitments and production schedules.

At Hexagon Manufacturing Intelligence, you’ll work with industry-leading metrology technologies that power manufacturing innovation around the world. We offer competitive compensation, comprehensive benefits, career development opportunities, and the chance to collaborate with talented professionals committed to precision, quality, and continuous improvement.

Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Information at a Glance Division: Portable Metrology Job Title: Calibration Technician I Job Function: Customer Care Job Location (Short): Novi, MI, USA, 48377
Workplace Type: Onsite Workplace Details: Req ID: 3124

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon’s Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.